very professional, courteous, and accessible. great communications

The only problem we had was with our accommodations in that we didn't need a 'suite' in Phoenix or a $300 a night room in Sedona. It was our understanding that we had booked standard rooms. As it was, with the incipient 4-8" snowfall, we returned south and ate the $300 for the second night. Because of returning a day early., we h ad to pay for an extra night in Phoenix. Travel insurance would probably not have covered the extra night , likely resulting in a wash anyway.

She is very knowledgable and has great suggestions to improve our idea of what we want on our trip. American Airline did a great job getting us to our destination and back. Hanna got assigned seats on the plane which were very good. I like the fact that she does that for us so we do not need to do it at the airport when checking in.

We had a wonderful time, the girls loved both islands, but I think their favorite one was Kauai. They did some ziplining and we went to the canyon, which was absolutely beautiful. The hotel there was fabulously decorated for Christmas and the 2 breakfasts that were included, worked out great – excellent buffet!! I loved the ocean there more, due to the volcanic rock. Maui was nice too, the girls went to Molikini for snorkeling. We went on a boat that held 30-40 people, I would definitely recommend that, verses the boats that hold 100+ people. Saw some baby whales and tails of mama whales while on that boat too. The luau at the hotel (Drums of the Pacific) was nice, the show the men put on with fire batons was awesome.

Nice and familiar with area.

Hanna did a wonderful job for us. The accommodations were wonderful and everyone on the trip had a great time.

Very helpful, came up with options to make our travel easier.

Hanna was amazing with helping us to plan our trip to Alaska! Highly recommend working with her!

We came into the office saying we wanted to go some place warm and an hour or so later we had a trip planned. She did a lot of searching to put something together for us.

It was very easy working with Hanna. I was able to get everything done through email.

Very thorough and kept us up to date on the entire trip.

ExclllentNo

Hanna was very accommodating and responsive. She provided a great overview of options on the front end and then also helped downstream when we had additional requests.

Hanna met ALL of our needs. She made sure our vacation was seamless from transportation to excursions. We were very pleased with the resort fitting our families needs! Incredible service from Hanna

1st time cruise, called and set up appointment with Hannah. We knew we wanted to go to Alaska in July. She was great at listening to our questions, recommended day excursions, was helpful choosing our suite and placement on the ship since I was recovering from foot surgery. Staff on ship were awesome, very helpful, food was wonderful. After this trip I know there will be more in our future and we will continue to book through Hannah.

No problems, resort was really nice, just right for us, extra night at a different resort because of a plane issue was OK for us we had no plans that were interrupted.

Working with Hanna was great! She made it very convenient, hassle free, and everything was booked perfectly! She provided all the information so the itinerary was clear and easily accessible to contact anyone I needed to. I had never left the country before so I was a little nervous, but Hanna provided all the information I needed to make the trip as smooth as possible. She responded quickly to my emails and all of my, many, questions were answered. She even booked an excursion for us a week before we left! I had a great experience and will definitely be going back to Hanna to plan the rest of my vacations!! :)

We walked in without an appointment yet Hanna was able to find us the perfect girls vacation at a great resort and a great price within a matter of minutes.

Hanna was very knowledgeable about my trip options, what to expect on my trip,and had direct information that really let me know where to see the best things. Able to anticipate and answer my questions and deliver a great vacation.

Hanna was a pleasure to work with. She had the answers to all our questions and went above and beyond our expectations. She made the planning process easy, stress free and enjoyable.

Hanna was friendly and easy to work with. She had all the information we needed and made the trip planning easy, especially since the people who were going to be traveling with us were not from this area. She kept in touch with all of us and answered any questions that came up.

Very Helpful and easy to work with

Friendly and available when I was available (nights and weekends)

Hanna helped in setting up our trip in all facets. She was instrumental in all phases of transportation; air, bus & car. Hotels in both D.C. & Norfolk, VA, were well located, clean, nice amenities with friendly & helpful staffs. She was also eager to help in resolving any billing issues we incurred. Overall a great experience with all her expertise and help.

Easy to work with and the trip went down without a hitch. We were well prepared and everything went just as planned.

Excellent to work with

Very smooth and helpful

Hanna was great! She walked us through every detail of our trip beforehand so we knew exactly what to expect. We loved the resort she found for us, it checked every box on our list. Everything was perfect! We will definitely be using her again.

She was very responsive to our questions and any concerns we had and addressed them accordingly.

All went very well.
Hanna reserved flight ahead of time for us as there were only 2 seats left while we chose which resort we preferred

Hannah was patient, experienced, and detail oriented to make sure our experience was amazing as I planned our girls get away

She was very helpful and knowledgeable

Hanna explained our options and helped us make our decision for our trip. She made all the arrangements for us.

Hanna was great in helping plan our cruise. Very professional and provided all info needed to plan a great trip.

Hanna is very knowledgeable on the resorts and was great help narrowing down our choices.

We have used Hanna several times to book trips for our family to Mexico.
Each time she offered us choices or resorts, and when we picked one she got right to work with flights, transportation, and resort reservations, and trip insurance. She's great with questions and emailing, and is always pleasant. We just got back from a trip she booked to Playa Del Carmen, and we are working with her right now to book at trip in September and have no doubt she will help us have a smooth experience again. We would not hesitate to recommend Hanna and her services!

Hanna was very friendly and knowledgeable!

Hanna was extremely helpful in planning our trip to Europe. She made it very easy to schedule meetings with her, and always did research for us, so was ready with so much valuable information. Everything went so smoothly on our trip because her! We used for our trip a few years ago as well, and will continue to use her for all our travel needs.

Hanna was very helpful for our first All Exclusive Trip to Mexico. She helped us pick out the perfect vacation location for the week that met all of our requests. She was very informative on our first Travel Visas and kept in
contact with us as the air line times changed as our travel date grew closer. We can't wait for the next trip!

Hanna is great.
I believe this is our 5th or 6th time working with her.

We have worked with Hanna several times before, so of course we used her to help us plan this trip. She is always patient and kind, as we changed our minds several times during the planning process. In the end she gave us everything we wanted, and in a very timely manner. We would not hesitate to use her again as she is a true professional!

Easy and Professional, she takes the hassle and worries out of trip planning . We have had 4 trips with her and alll were seamless enjoyment, even when the unexpected showed up! Hanna got it done!

5 Island Celebrity Cruise
All went well, no itinerary issues at all

Great, as usual

Hannah is very organized and takes care of every detail we have discussed with her. She presents everything to us in a concise manor and takes care of any airline seating requests we have. Will stay with travel leaders as long as Hanna is there.

Hanna was extremely helpful - When we first met with her, my husband and I had no idea where we wanted to go. Hanna recommended a bunch of places and helped us pick the perfect fit. And boy oh boy, was it PERFECT once we got there- our resort blew us away.
Hanna was always there via email or phone call (we're 4 towns over) when I had questions, at some points in planning there were a lot of questions!
She made everything smooth and flawless with the important parts and explained everything out well. When we did meet with her in person the two different times she made it easy due to it having to be on a Saturday both times.
I would highly recommend Hanna to anyone looking for a Travel Agent. We will be going back to her when we plan our next trip.

informative

Hanna was very easy to talk with and understood our needs immediately. We had waited until the last minute to ask for her help in planning our trip but she never showed any judgement. She was upbeat and friendly. We would not have been able to take our trip without her help.

Responsive, polite, friendly, helpful

everything i needed, i got from Hanna. communication was quick and easy over e-mail and text. if i didn't respond (bc i'm lazy with my e-mail account), she contacted me over the phone/voicemail. i don't vacation hardly ever... and this is the 1st time i've used a travel agent before. if it's always this easy and smooth.... everyone should do it. she was all over it. 2 thumbs up !!

Hanna was very professional and very knowledgeable