Heather Coulthard
Cleveland, Tennessee Travel Agent
Small World Big Fun, an independent agent with Small World Big Fun, AR, a Travel Leaders Network Affiliate Agency
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All-Inclusive and Caribbean Specialist
I have been traveling since I was very young. I received my first passport at 6 months old and did my first trip ‘over the pond’ to England as my parents are British.
Over the years, I have visited Walt Disney World® Resort more than 25 times, traveled to 24 islands in the Caribbean, sailed on 12 different cruise ships, and explored 11 European countries. My husband and I have always traveled with our children; our first official family trip was to Disney World when our daughter was only 6 weeks old. We have traveled to London, Paris, Jamaica, Key West, New York City, Mexico, Dominican Republic, Costa Rica, Greece and many more.
Vacations are the best way to spend quality time with your family, Travel gives you a chance to escape the stresses of everyday life, to learn something new, to experience different cultures. It is the best way to give your kids a broader view of the world.
After working for 12 years as a top-selling sales rep for a children’s clothing company, I joined Small World Big Fun in 2014. I now use my love of and experience traveling to help clients realize their own travel dreams.
I love meeting new people and love sharing my love of travel with my clients!
I specialize in Caribbean travel, cruises, River Cruises, Disney Destinations as well as Universal Studios. I live in Cleveland, Tennessee, and have clients all over the United States.
Let's make your travel dreams a reality!
Recent Reviews
Austria was a DREAM
Heather was very knowledgeable and accessible during our trip planning process. She answered all our questions and her experience helped us with our anxiety as it was our first cruise. She is a great planner and very responsive. I highly recommend Heather for your Disney Cruise planning! -Allyson
Heather did and amazing job planning the perfect stress-free Disney Trip and that is nothing short of a miracle!!! Telling everyone to book trips through her !! -Julie
Our Disney trip was perfection because of her hard work and advice! We are so thankful for all of her guidance!! -Christin
Heather Coulthard is amazing! She has planned 3 trips that I've been on! She is great and will do anything to make it the best trip possible! -Taylor
My Areas of Expertise
CERTIFICATES & AWARDS
Disney College of Knowledge
Virgin Voyages Sea Academy
Sandals Specialist
Hotel Excellence by Marriott
Universal Studios Certified
Best travel agent interaction...EVER
Reviewed By Matthew - Matthews, NC | Traveled to Jamaica ~ Caribbean
Heather was absolutely fantastic to work with. She was very professional and highly engaging. She helped me to plan out the perfect 40th birthday-surprise trip for my wife and we couldn't have been more pleased with the results. As a husband and father who has very little time on his hands to research and plan out all these details on his own, I am extremely appreciative of Heather's detailed line of communication, responsiveness, and attentiveness throughout the entire process. I'll definitely be coming to Heather again in the future to plan another awesome vacation and I highly recommend her to anyone out there who's looking to do the same. You will NOT regret your experience with her. She really IS the best!!
I would recommend this agent to my family and friends
2 of 2 people found this review helpful
Wonderful “bucket list” trip
Reviewed By Karen - Cleveland, TN | Traveled to Alaska ~ USA
Our trip planned by Heather Coulthard went so smoothly! We got to enjoy every minute with no stress or worries at all.
I would recommend this agent to my family and friends
Heather Coulthard responded:
Thanks so much!!!
Thanks so much!!!
1 of 1 people found this review helpful
Best Family Trip So Far!
Reviewed By Kathy - Cleveland, TN | Traveled to Jamaica ~ Caribbean
This is the second trip we have taken with our family of 9. We just returned from Jamaica, where we stayed at the Hyatt Rose Hall Zilara. Heather booked every aspect of our trip. She coordinated our flights from Dallas, Boston and Chattanooga so we all met up in Atlanta and flew to Jamaica from there together. She made sure we got the VIP treatment when we arrived and that was one of the highlights of our trip! We were greeted w/welcome signs for our family and personally lead past hundreds of folks in lines through each step of the process with security. Once through the airport requirements we got on our prearranged shuttle to our resort and it was beautiful. This is our 4th family trip to all inclusive resorts with 9-11 adults and everyone thought this one was the best and 10 out of 10. Heather made it happen.
I would recommend this agent to my family and friends
Heather Coulthard responded:
thanks Kathy!! I love helping your family and look forward to helping you again!
thanks Kathy!! I love helping your family and look forward to helping you again!
Super helpful and friendly!
Reviewed By Walker - Atlanta, GA | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather was very informative, helpful, and took a lot of the planning stress off of us! She made sure we knew where to go and what to do
I would recommend this agent to my family and friends
So Many Amazing Trips
Reviewed By Wendy B - Charleston TN | Traveled to Alaska ~ USA
We have been working with Heather for a couple of years now and I can honestly say she is a jewel. We had no idea how convenient and easy planning a trip could be until we worked with Heather to plan an Alaskan Cruise for our anniversary. Now, we don’t go anywhere without calling Heather first. She is professional, kind, patient and works with any budget. We highly recommend her for all your travel needs. You will not regret allowing her to take the stress out of traveling.
I would recommend this agent to my family and friends
Couldn’t have done it without her!
Reviewed By Brett - Nashville, TN | Traveled to Curacao ~ Netherlands Antilles ~ Caribbean
She took the best care of my wife and I! We were so thankful to have an agent that was with us every step of the way!
I would recommend this agent to my family and friends
The best there is!
Reviewed By Amy - LaGrange Georgia | Traveled to Italy ~ Europe
I have worked with Heather on several trips. From beginning, during and after the trip she was available and beyond helpful.
I would recommend this agent to my family and friends
Best Travel Agent Ever
Reviewed By Ashley Hixon - Ringgold, Ga | Traveled to Antigua ~ Antigua & Barbuda ~ Caribbean
Heather is named in my phone as "Heather the best travel agent ever" . That sums it up! She is simply amazing to work with, and takes the burden of "the details", off of you, the traveler. I have booked 5 trips with her and look forward to many more!
I would recommend this agent to my family and friends
Best Christmas trip!
Reviewed By Paula - Cleveland | Traveled to Cancun ~ Quintana Roo ~ Mexico
She is EXCELLENT and makes everything super easy!
I would recommend this agent to my family and friends
Best Travel Agent Ever!!
Reviewed By Queen - Ringgold, GA | Traveled to Turks and Caicos Islands ~ Caribbean
Heather has worked with us for over 6 years and we have had nothing but the best from her every time. She goes above and beyond to make sure your trips are stress free and easy so you can enjoy every moment. We have used Heather for multiple trips including Turks, Bahamas, Miami, New York, Orlando, Jamaica, Dominican Republic, Mexico and Im sure I am forgetting somewhere. I have also referred Heather to many friends and family and everyone she has helped has been very satisfied. I would highly recommend her for any trip your looking to take!!!
I would recommend this agent to my family and friends
Running with the Bulls in Pamplona, Spain
Reviewed By Chad S, - Copperhill, Tennessee | Traveled to Spain ~ Europe
She planned our son’s senior trip! We ran with the bulls in Spain and finished with a amazing Mediterranean Cruise. The trip of a lifetime!!
I would recommend this agent to my family and friends
Celebrating my 50th in Jamaica
Reviewed By K. Smith - Charleston, Tennessee | Traveled to Jamaica ~ Caribbean
She is the best travel agent I have ever used! Very knowledgeable! Will work with your budget!
I would recommend this agent to my family and friends
Heather Coulthard responded:
Thanks so much!!!!
Thanks so much!!!!
Best customer service!!
Reviewed By MC - Senatobia | Traveled to Europe
Heather and I have been working together for several years now. She pays attention to detail and goes over everything with me from start to finish just prior to departure. I’m grateful for her assistance!
I would recommend this agent to my family and friends
Best anniversary trip!
Reviewed By Taylor 's - Ooltewah, Tn | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather has always been extremely helpful and spot on with helping us book our trips! Her knowledge of the resorts and locations also helps a lot to help guide us in the right direction!
I would recommend this agent to my family and friends
The BEST travel agent ever!
Reviewed By Dave and Haley - Benton AR | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather is the BEST! We have used for multiple times over the past 7 years and will continue to do so. She takes our needs and turns them into reality! I cannot say enough good things about Heather. Thank you, Heather!
I would recommend this agent to my family and friends
Never a worry!!
Reviewed By Dianne - Cleveland, TN | Traveled to Jamaica ~ Caribbean
She is the best. Whenever we needed help, Heather was always available and always answered her phone.
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
Amazing Girls Trip
Reviewed By Stacy - Cleveland, TN | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
Heather is a joy to work with. She is so knowledgeable in all aspects of vacationing…..flights, properties,transportation, customs. I’ve never had a question she couldn’t answer.
I would recommend this agent to my family and friends
Heather Coulthard responded:
Thanks so much!! Love working with you :)
Thanks so much!! Love working with you :)
Heather is Awesome!
Reviewed By Richard K - TN | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather has coordinated multiple trips for my family. Never a problem and always the best communication. She delivers at the highest level! I will continue to utilize her services for my travel.
I would recommend this agent to my family and friends
Heather Coulthard responded:
Thanks Richard!! Working with your family brings me great joy!
Thanks Richard!! Working with your family brings me great joy!
Disney Expert
Reviewed By Jennifer - Cleveland, tn | Traveled to Lake Buena Vista ~ Florida ~ USA
Heather has booked several Disney trips for us and she is the best! She truly knows her stuff and has helped us get so many dining reservations and ride times that we would not have been able to get otherwise. She handles all of the stressful details so that we can just relax and enjoy our trip.
I would recommend this agent to my family and friends
0 of 1 people found this review helpful
Exceptional Experience
Reviewed By BK - Cleveland, TN | Traveled to Orlando ~ Florida ~ USA
Heather is exceptional. Our family has worked with Heather on numerous family trips, and each time she exceeds our expectations. We have recommended Heather to several family and friends, and everyone truly enjoys working with her.
I would recommend this agent to my family and friends
0 of 1 people found this review helpful
Let’s Book a Trip
Reviewed By Misty - Ringgold, GA | Traveled to Turks and Caicos Islands ~ Caribbean
As soon as my family decides on a vacation destination, Heather is the first person we contact. She gives insight into our options and is so easy to communicate with! Heather listens from the beginning of the booking process to meet our needs/wants. She is very knowledgeable in the “must see or must do” experiences at many of the destinations we have traveled! She has helped us with numerous small weekend trips to many weeklong vacations. Heather goes above and beyond to assure that we are taken care of, including transportation like airfare to shuttles or other transits upon arrival. We have recommended Heather to family and multiple friends who have been thankful for her expertise. She’s simply the BEST and my family is so thankful for all the memories she has helped us make this far!
If you need a travel agent, call her!
Until the next trip, Heather!
I would recommend this agent to my family and friends
0 of 1 people found this review helpful