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Mateo Neme

Moultonborough, New Hampshire Travel Agent
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Mateo Neme

Mateo Neme

Moultonborough, New Hampshire Travel Agent
CruCon Cruise Outlet, a Internova Travel Group Network affiliate agency
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Passenger Experience and Relations Expert

As an experienced customer service representative at CruCon Cruise Outlet, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.

I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.

My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation.

My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing CruCon Cruise Outlet and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.

My Reviews

Rating: 5 3 Reviews

Trip of a Lifetime!

Reviewed By Joy - San Diego, CA | Traveled to Japan ~ East and Southeast Asia
Mateo is a consummate professional and has made our dreams come to fruition with seamless ease. He has been a joy to work with and we are so grateful for his superior handling of our trip of a lifetime cruise. The expertise he demonstrated navigating the execution of this booking, as well as his outstanding customer service has allowed us to focus on the FUN of planning a bucket list trip!
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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Icon Of The Seas- Trip of my life

Reviewed By Allie - Old Bridge, new jersey | Traveled to St. Thomas ~ Virgin Islands ~ Caribbean
Mateo is so pleasant & helpful! I only want to work with him!
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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Best Customer Service Experience!!!

Reviewed By Richard - Charleston, SC | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Mateo was absolutely wonderful to work with! I had been trying all day to get someone on the phone and ended calling the operator. The operator sent out a message asking for someone to take my call and Mateo graciously agreed to assist at the literal end of his shift without having any prior knowledge of me, my reservation, or my request. Mateo was very pleasant, knowledgeable, and beyond helpful. He graciously stayed on the phone with me even though his shift had ended to help me make the desired changes to my reservation. We ended the call with a promise of him finalizing everything this morning, however, Mateo continued working my reservation until completion last night on his own accord. I am truly grateful to have had such a wonderful experience and will be telling everyone about Mateo, CruCon, and the amazing customer service!!
I would recommend this agent to my family and friends
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