Edna Osorio
Edna Osorio
Passenger Experience and Relations Expert
As an experienced customer service representative at CruCon Cruise Outlet, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.
I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation.
My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing CruCon Cruise Outlet and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.
My Areas of Expertise
English
Celebrity Ascent for Thanksgiving
I think Edna is a perfect example of professionalism. She listened, was patient and followed through exactly as requested. She promised to respond and did so in the time frame she committed to.
My wife and I have traveled extensively using Tauck, Collette, AAA and other local travel companies. We have sailed on over 2 dozen cruises with Regent, Oceania, Ponant, Celebrity - where we are Elite Plus Members, Royal Caribbean & Princess and never had the great & personal experience that Edna provided.
Edna is absolutely a gem to work with and all of our future travel plans will be done through her !!