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David Viera

Moultonborough, New Hampshire Travel Agent
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David Viera

David Viera

Moultonborough, New Hampshire Travel Agent
CruCon Cruise Outlet, a Internova Travel Group Network affiliate agency
14 Reviews | 100% Recommended
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Passenger Experience and Relations Expert

As an experienced customer service representative at CruCon Cruise Outlet, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.

I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.

My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation. 

My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing CruCon Cruise Outlet and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.

My Reviews

Rating: 5 14 Reviews | 100% Recommended

Superior Customer Service!!

Reviewed By Skip Bishop - Gloucester MA | Traveled to Aruba ~ Netherlands Antilles ~ Caribbean
David went above and beyond to assist with a change to my cruise reservation #2927671. When the revised pricing came back from CEL, he determined that the new cost did not make sense. He escalated with CEL and was able to secure protection for the original pricing! David was very responsive and provided excellent detailed communication!
I would recommend this agent to my family and friends
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Not travelled yet

Reviewed By Not travelled yet - Na | Traveled to Caribbean
David was very understanding of my questions and went out of his way to help! He is an asset to CruCon and an example of what Customer Service is!
I would recommend this agent to my family and friends
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Don’t understand

Reviewed By Diane - Irvine, California | Traveled to Mexico ~ Mexico
Very personable and professional, David took care of my questions and transfer request in a very timely manner.
I would recommend this agent to my family and friends
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Excellent experience working with David!

Reviewed By VC - Charlotte, NC | Traveled to Rome ~ Italy ~ Europe
David is extremely responsive and and a pleasure to work with and provided excellent advice and direction for the cruise to Europe I just booked. TY David!
I would recommend this agent to my family and friends
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going on cruise

Reviewed By Domenica - Ottawa,ontario | Traveled to Caribbean
vewry quick to respond with positive accurate details
I would recommend this agent to my family and friends
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Celebrity Re-Booking

Reviewed By Jim B. - Viera, FL | Traveled to Caribbean Sea ~ At Sea ~ At Sea
David was very professional - communicated very well and was prompt.
I would recommend this agent to my family and friends
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Great Cabin Upgrade

Reviewed By Emy McKee - Dallas, TX | Traveled to Caribbean Sea ~ At Sea ~ At Sea
We did a cruise booking with Crucon a few months ago and decided last night to upgrade our cabin and David Viera found us the best deal ever! We ended up paying just $34 more to go from an Ocean view cabin to a Balcony plus we got better perks :)
I would recommend this agent to my family and friends
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David is the best !

Reviewed By Char - BOYNTON BEACH | Traveled to Trans-Atlantic ~ Other
David is the best! He takes care of everything. No stress. Very responsive. He always helps with insurance and is a great explainer-in-chief"
We had an issue with a refund from Celebrity and he kept on it, and us informed.
I would recommend this agent to my family and friends
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Well handled transfer

Reviewed By gday - Portland,OR | Traveled to Bermuda ~ Caribbean
Very quick response to a unfortunate situation.
I would recommend this agent to my family and friends
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Egypt / France

Reviewed By Kyle - Fort Myers, Florida | Traveled to Egypt ~ Africa
David is a consummate professional. I called upon him multiple times to both inquire about and modify my itinerary. He was always professional, cheerful, and willing to assist me, no matter how many times I contacted him. CruCon has a true talent in David. He understands the meaning of customer service and follow through. This young man should be promoted very soon!

Kyle Loven
I would recommend this agent to my family and friends
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Preparing for trip

Reviewed By Family trip - Naples Florida | Traveled to London ~ England ~ Europe
It is an absolute pleasure working with David. He is pleasant understanding knowledgeable and so very helpful An asset to your firm. A reason to keep using Crucon!!
I would recommend this agent to my family and friends
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David is the best!

Reviewed By Tom - Ca | Traveled to Scandinavia ~ Europe
Due to medical reasons, we needed to cancel our cruise. David was very timely in his response and quickly completed the task.

Thank you David.

Once our medical issues have been resolved, I will contact you to book our next cruise.
I would recommend this agent to my family and friends
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Upcoming cruise

Reviewed By Bb2110 - Rockaway, NJ | Traveled to Barcelona ~ Spain ~ Europe
He was terrific and got back to me very quickly. Appreciated his input
I would recommend this agent to my family and friends
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Cruise

Reviewed By Lisa - Branford, CT | Traveled to Bermuda ~ Caribbean
David is the most friendly, patient, and accommodating travel agent I have ever worked with. He went above and beyond to try to help me with special requests and then an upgrade. He is the absolute best and I can't say enough positive things about him. Thank you!
I would recommend this agent to my family and friends
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