Heather Newton
Grapevine, Texas Travel Agent
Shipsmart Travel, Inc, a Internova Travel Group Network affiliate agency
Email Me
Vacation Packages, Cruises and Tours
Many years ago, I left my corporate job in Finance to become a travel agent and have never looked back. I was blessed to be able to raise our two daughters while traveling to and studying destinations and resorts to be able to keep up with what is new or changing. I have booked many couples trips including honeymoons, anniversaries to those just wanting to get away together. Family and friend groups small and large have entrusted me to make their travel dreams become a reality. Destination weddings become easier when you have an experienced agent like myself managing all of the travel details for your special day. Corporate incentive trips are a great way for your business teams to celebrate the prior year’s accomplishments. There are lots of options out there to choose from but I work to make sure they are narrowed down to your preferences to get the perfect fit for your vacation. My agency has been run on return clients or referrals by word of mouth which is the best compliment I could receive as an agent. Let me know how I can help you get your next getaway reserved.
Making beach vacation packages easy
Crashing waves of Cabo San Lucas
I am a full time travel agent so I am active in my field with meeting with resort representatives and tourism boards. Lots of changes take place regularly in travel so I stay connected to know what resorts have to offer or what changes need to be made or have been made. I work closely with tour operators who have your best interest in mind as just like me they want you to love their property. Vacations are important so don't trust them just to anyone. The tour operators and resorts pay my agency fees so booking with me should not cost you more. Mexico and the Caribbean resorts are my specialty.
My Areas of Expertise
CERTIFICATES & AWARDS
AMR-World of Hyatt Master Agent
Palace Resorts Pro Agent
Jamaica Travel Specialist Certificate
Riu Pro
Playa Resorts Certification
Knowledgeable Agent
Reviewed By Chad - Dallas, TX | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Always has good advice on where to go and what to do. We use her services for every vacation
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
Costa Rican Honeymoon
Reviewed By Jake - Dallas, TX | Traveled to Costa Rica ~ Central America
Heather was so easy to work with when I needed to book a resort for my honeymoon! This was my first time traveling abroad in a long time but she made everything so easy. She was very accessible when I had questions and I never felt uneasy about any of my transactions with her. I can see myself booking with Heather for years to come, whether for a couples getaway or a family vacation!
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
Cancun Trip October 2023
Reviewed By AD - 75056 | Traveled to Playa Mujeres ~ Quintana Roo ~ Mexico
Really easy to work with and she had good suggestions. Trip went smooth and seamless! Will work with her again!
I would recommend this agent to my family and friends
Highly Recommend
Reviewed By Partyof6 - Colleyville, TX | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather was very easy to get a hold of and was available to answer all questions. She made sure we had hard copies of all our documents and a packing list in hand prior to our departure. Heather made our group trip seamless!
I would recommend this agent to my family and friends
Great trip to Mexico!
Reviewed By Jen - Frisco, TX | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather has always been great to work with. We had her organize a group trip which took the stress off of me. She provided lots of options to choose from as well as recommendations. She is extremely responsive and helpful. I will definitely work with her again!
I would recommend this agent to my family and friends
Exciting Vacation
Reviewed By Bunny Wang - Burleson TX | Traveled to Mexico ~ Mexico
Heather was very helpful and very kind, she helped me buy the tickets and change our room. She’s the best!
I would recommend this agent to my family and friends
Very excellent work
Reviewed By Juanita - Lancaster tx | Traveled to Cancun ~ Quintana Roo ~ Mexico
She is the best all the time
I would recommend this agent to my family and friends
Heather is 100% Great to Work With!
Reviewed By TiffW - Dallas, Texas | Traveled to Dominican Republic ~ Caribbean
Heather has helped me plan 2 trips and my daughter and her friends have planned a trip with Heather as well. She is responsive, thorough, knowledgeable and friendly
I would recommend this agent to my family and friends
Our new favorite Mexican destination!
Reviewed By DeAnn M. - Stillwater, OK | Traveled to Puerto Vallarta ~ Jalisco ~ Mexico
Heather is quick to respond, very organized and always willing to do whatever she can to make sure your travel planning is a breeze!
I would recommend this agent to my family and friends
I wouldn’t book with anyone else
Reviewed By Meshell - Mansfield, La | Traveled to Jamaica ~ Caribbean
Mrs Heather is a very sweet lady.
I would recommend this agent to my family and friends
The Epitome of world class service!!
Reviewed By Tyrie - Dallas, Tx | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Very professional and prompt in all her communication and help at any time of the day!! She is amazing at coordinating as well as suggesting other activities within the area. The epitome of world class customer service.
I would recommend this agent to my family and friends
The Best Travel Agent!
Reviewed By Samara - Dallas, TX | Traveled to Dominican Republic ~ Caribbean
She has surpassed our expectations. She is so helpful and knowledgeable whenever we are booking with her.
I would recommend this agent to my family and friends
Relaxing, Beautiful Vacation
Reviewed By Sarah - Fort Worth, Texas | Traveled to Cancun ~ Quintana Roo ~ Mexico
My fiancé and I booked our vacation through Heather, and we couldn't have been happier. She recommend great places to stay, stayed within our budget, and gave us tips/tricks that enhanced our vacation that much more. Heather took the stress off of the planning so we could actually enjoy our time off
I would recommend this agent to my family and friends
Amazing vacation, amazing experience
Reviewed By Kim - Austin, TX | Traveled to Puerto Vallarta ~ Jalisco ~ Mexico
Heather was so helpful from start to finish in planning our vacation and was there every step of the way! It didn’t stop with booking the vacation she was there the the week we were leaving and checked in when we got back. She listened and offered great options for what we were looking for and truly made the process so easy and stress free! Highly recommend her for your travel needs.
I would recommend this agent to my family and friends
The memories of our trip were so special.
Reviewed By J - Dallas, TX | Traveled to Universal Orlando ~ Florida ~ USA
Heather was attentive and helped to find our family the best value for our trip. She was able to find extra incentives between the parks, and our family had so much fun making memories!
I would recommend this agent to my family and friends
One of the Best Trips of Many...
Reviewed By Pam - Dallas Texas | Traveled to Aruba ~ Caribbean
I have worked with Heather for many years, and the experience has always been wonderful. Her response time is outstanding and she always has the best info. on locations.
I would recommend this agent to my family and friends
Heather is amazing!!
Reviewed By ACR - Dallas, Texas | Traveled to Dominican Republic ~ Caribbean
I have had the pleasure of working with Heather since 2016, and I can confidently say that she is one of the best travel agents I have ever worked with. From the moment we started working together, she has consistently gone above and beyond to make sure that my travel experiences are nothing short of incredible.One of the things I appreciate most about Heather is her attention to detail. She always takes the time to understand my specific travel needs and preferences, and she works tirelessly to find the best possible options for me.
She is friendly, professional, and always willing to answer any questions or concerns I may have. She truly cares about her clients!
I would recommend this agent to my family and friends
Spring Break family cruise
Reviewed By Nikki - lancaster | Traveled to Bahamas ~ Caribbean
Heather is very Knowledgeable and helpful when planning our family spring break trips every year. i always recommend her. She has booked my friends 40th birthday trip to Hawaii and it was awesome.
I would recommend this agent to my family and friends
The best travel agent!!!
Reviewed By Monica - Grand Prairie, Texas | Traveled to Jamaica ~ Caribbean
I love working with Heather she is so sweet. She always gets the best prices. She coordinates everything for me and my family just has to show up.
I would recommend this agent to my family and friends
Our delayed 25th Anniversary trip to the D.R.!
Reviewed By jdunc - Charlotte, NC | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Heather Newton is our absolute go-to when we're traveling. She is incredibly thoughtful, thorough, and knowledgeable. Heather is extremely detail oriented, and we trust her to cover off anything and everything necessary we'd need. She also is great about providing insight on destinations we are considering but have never been. My husband and I highly recommend Heather for any travel needs.
I would recommend this agent to my family and friends
Worry Free Travel
Reviewed By Nancy K - Grapevine, TX | Traveled to Riviera Maya ~ Quintana Roo ~ Mexico
We've booked multiple trips with Heather and have had a great experience every time. She has always worked patiently to provide multiple options for any request we have. One trip involved a party of 22 and she made all of the arrangements and every detail was attended to flawlessly. She was especially helpful navigating us through the COVID protocols when we traveled during the pandemic. I have recommended Heather to several friends and will continue to do so. Trust Heather to make your vacation worry free.
I would recommend this agent to my family and friends
Best Travel Agent
Reviewed By RCB - Dallas, TX | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
In June 2022 Heather booked our trip to Cabo for my brother's wedding. We stayed at the Gran Fiesta Americana. Working with Heather is always a pleasure, which explains why I have been booking my trips with her since 2009.
I would recommend this agent to my family and friends
Best trip
Reviewed By Juany - TX | Traveled to Mazatlan ~ Sinaloa ~ Mexico
She is awesome and very responsive
I would recommend this agent to my family and friends
Thoughtful Personalized Service
Reviewed By Craigoriginal - Forney, Texas | Traveled to Cancun ~ Quintana Roo ~ Mexico
I have know Heather for years, and she has always been one seeking the best experience for others. She has the experience, knowledge, and contacts to crest a perfect itinerary for you and your guests.
I would recommend this agent to my family and friends
The best travel agent ever!!
Reviewed By Tosha - San Antonio Texas | Traveled to Punta Cana ~ Dominican Republic ~ Caribbean
Heather is amazing and very helpful. Always available for any and everything I need help with.
I would recommend this agent to my family and friends
Great vaca!
Reviewed By Kari - Dallas, Texas | Traveled to Mexico
Has planned our last two trips to Mexico and both were amazing!
I would recommend this agent to my family and friends
Great to work with!
Reviewed By WGourley - Mansfield, TX | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather has always been very helpful and informative. She is great to work with for all of our travel needs.
I would recommend this agent to my family and friends
Awesome trip with friends
Reviewed By Judy T - Lewisville, TX | Traveled to Aruba ~ Caribbean
We have booked a couple of trips with Heather. She is so easy to work with and very responsive. She is so helpful in making all the arrangements for me and my traveling buddies. Give her a call, you won't be disappointed!
I would recommend this agent to my family and friends
Great Friends Vacay
Reviewed By MsKelly - Keller, Texas | Traveled to Aruba ~ Caribbean
Great trip to Aruba!! Heather booked everything for us and coordinated it with 2 other couples as well. She was on top of the communication and made sure that we had everything that we needed. Will definitely use her again!
I would recommend this agent to my family and friends
Belize Island Vacation
Reviewed By Diana - Lewisville, Texas | Traveled to Ambergris Caye ~ Belize ~ Central America
My husband and I have worked with Heather several times over the past 5 plus years. She always does an amazing job at getting us booked in the states or internationally with nice resorts and airfare all at discounted prices. We just traveled to Belize-Ambergris Caye and had a wonderful time based on her suggestions!
I would recommend this agent to my family and friends
Best Travel Agent There Is
Reviewed By TamKen83 - Dallas, TX | Traveled to Jamaica ~ Caribbean
I have worked with Heather for over 10 years booking my trips. She is very professional but personable. She responds quickly and gives the best options she can find. I have referred her to anyone who asks how we book our vacations.
I would recommend this agent to my family and friends
Everyone NEEDS a HEATHER!
Reviewed By AAH - Dallas, Texas | Traveled to Caribbean
I have worked with Heather on most of our vacations and she is hands down the best agent ever! Her attention to detail, timely responses and catering to the needs of my family and friends help make our planning and travel experiences phenomenal. She's honest, personable, accessible and very knowledgeable of the travel industry.
I would recommend this agent to my family and friends
Best Cruise
Reviewed By Jess - Burleson, Texas | Traveled to Mexico
We love working with Heather. She’s always on top of everything. She lets us know if there’s any travel restrictions or changes. Making our vacation stress-free and enjoyable.
I would recommend this agent to my family and friends
A Week to Remember
Reviewed By The McKnights - Desoto, Texas | Traveled to Cancun ~ Quintana Roo ~ Mexico
My wife and I have had several great interactions with Heather in planning out vacation getaways. Heather is professional, personable, and extremely helpful in her approach.
I would recommend this agent to my family and friends
Excellent travel agent
Reviewed By Ed - Flower mound, Texas | Traveled to San Francisco ~ California ~ USA
Heather made excellent resort recommendations and travel plans for our 12 member family trip to the Caribbean… unfortunately COVID restrictions cancelled the trip… Heather worked diligently for refunds and travel credits, which we used after COVID to travel domestically…She is thorough and responsive.… so her client gets the best outcome.
I would recommend this agent to my family and friends
We have used Heather multiple times.
Reviewed By Love to travel - Arlington Texas | Traveled to Mexico ~ Mexico
Great experience! She thinks of everything and makes sure everything is taken care of
I would recommend this agent to my family and friends
Lots of Trips - Have always used Heather
Reviewed By VaneD. - Dallas, TX | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
I have booked several trips with Heather over the years from small groups to very large groups. She has always been able to find the perfect accommodations.
I would recommend this agent to my family and friends
ShipSmart makes it easy to vacation!
Reviewed By Lisa - Fort Worth, TX | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather makes all my vacations smooth, easy and so much more enjoyable. I know Heather will get me all the updates and warnings I need so I will not be surprised when traveling. Since COVID, you need to use Heather to ensure you don't get caught unprepared! She also gives me all the details in a packet so I don't have to do any prep.
I would recommend this agent to my family and friends
Great trip to Carmen de Playa Thanks Heather !!
Reviewed By Bob K - Grapevine, Texas | Traveled to Cancun ~ Quintana Roo ~ Mexico
Heather was outstanding, she took care of our travels needs perfectly.. I traveled with a disabled uncle who required a wheelchair. Heather set us up with a motor scooter at our Hotel in Carmen De Playa... She also was able to get us in a handicap room which is nearly impossible these days. I have used Heather several times in the past and will continue to do so...
I would recommend this agent to my family and friends
Dominican republic
Reviewed By Ty - Washington DC | Traveled to Puerto Rico ~ USA
Heather is an excellent agent - always a great person to work with
I would recommend this agent to my family and friends
excellent travel agent and advisor
Reviewed By magicmanrob - Odessa Texas | Traveled to Playa Del Carmen ~ Quintana Roo ~ Mexico
Heather is always extremely helpful and thorough and use her exclusively on international travel
I would recommend this agent to my family and friends
Best way to travel
Reviewed By Arevalo - Dallas, Tx | Traveled to Mexico
Awesome. Didn’t have to do anything but travel
I would recommend this agent to my family and friends
Girls trip
Reviewed By Lily - Lancaster | Traveled to Mazatlan ~ Sinaloa ~ Mexico
Heather was great. She answered all our questions. She gave us clear instructions and information.
I would recommend this agent to my family and friends
Easiest travel booking ever!
Reviewed By Alison R - Minneapolis, MN | Traveled to Bahamas ~ Caribbean
I have known Heather for over 25 years. There is no one that does customer service quite like her. She booked a cruise for me and my son over his spring break and everything was planned and booked so easily. I have been on a large cruise ship before and didn't know what to expect. She walked me through the process and followed up with me a week before our trip.
I would recommend this agent to my family and friends