Wally Jones
Phoenix, Arizona Travel Agent
Wallaroo Travel Services, an independent agent with Travel Leaders Wheeling, IL
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A bit more about me...
Suited up before jumping off the Auckland Tower
People travel for different reasons and it's my mission to ensure they aren't disappointed in the trips they entrust me to help create. I take a bit of an empathetic approach in my planning. After a brief consultation, I plan my client's journey as if it's a trip that I'll be taking. Keeping your budget, desires and expectations in mind while I work to create your vacation.
As a specialist I had to complete and pass all mandated tourism boards courses. As well, I continue my education with regular destinations trainings. I also find networking with various tour operators and other travel suppliers beneficial so I am up to date on such things as new tours and special offers that could be of interest to my clients. My networking is done with office visits, webinars and attending trade shows and conferences. However, I feel that in order to give my client's true guidance I need to experience a country myself. So, I visit each of the countries I focus on as regularly as possible.
One of my greatest joys is hearing from my client's after they've returned home telling me how much they enjoyed their travels. I hope to one day have such a conversation with you.
Please feel free to contact me when you're ready to start planning your next dream trip.
My Areas of Expertise
Great memories of a great trip
Reviewed By JB Stanley - Phoenix, Arizona | Traveled to Australia & New Zealand
It was our good fortune to work with Wally Jones to arrange our trip to Australia. One of the things that impressed us the most was the way Wally listened to us so he could customize our trip around our interests.
The accommodations he booked for us were all top notch and included an upscale bungalow on the Queensland coast and a lovely boutique hotel on the waterfront of Hobart.
Wally also had loads of practical tips, ranging from how to navigate the airports to some of the best places to shop in Sydney. He also handled our arrangements for a rental car for the week we spent in Tasmania.
All told, Wally worked with us for weeks, revising our itinerary as we tweaked our schedule. Throughout the process, Wally was easy to contact, thoroughly professional and always friendly.
Thanks to Wally, our trip was amazing in every way, and we came home with incredible memories. We couldn’t be happier with the results, and we’re already talking with Wally about another trip next year!
I would recommend this agent to my family and friends
40 of 62 people found this review helpful
Very well organized first trip to London and Paris
Reviewed By First Timer to Europe - Phoenix, AZ | Traveled to London ~ England ~ Europe
Wally was easy to work with. He took a generous amount of time to speak with me on the phone multiple times during the process of planning my vacation. He has knowledge of very good tour companies and reliable transportation companies to provide services where I traveled (London/Paris). Wally made it very easy for me by emailing a final grouping of vouchers that I printed and took with me on my trip. These vouchers not only acted as tickets in some cases, but also were a good way for me to remember my scheduled events. Because of the help Wally provided me, my trip was much easier and stress free. This was my first time to both London and Paris, so having the help of someone who has been there before, and understands the best ways to plan, was invaluable.
I would recommend this agent to my family and friends
40 of 63 people found this review helpful
Miami Bound!
Reviewed By Marlene - Phoenix, Arizona | Traveled to Miami ~ Florida ~ USA
Wally is dedicated and goes above and beyond to ensure that travel goes smoothly from start to finish. I would highly recommend Wally :)
I would recommend this agent to my family and friends
Wally Jones responded:
Thank you, Marlene. I appreciate your kind words and I wish you happy travels. :)
Thank you, Marlene. I appreciate your kind words and I wish you happy travels. :)
34 of 55 people found this review helpful
Better Than I Could Have Expected!
Reviewed By Jacob - Phoenix, Arizona | Traveled to Japan ~ East and Southeast Asia
Absolutely GREAT! He spent a lot of time getting to know what I would like out of my trip (even before I really knew what I wanted) Very little effort needed on my part, Wally took care of it all for a seamless experience for a first time traveler! I'll definitely be booking my next trip with him!
I would recommend this agent to my family and friends
41 of 72 people found this review helpful
Wally is a Travel Leader
Reviewed By Paula K - Phoenix, AZ | Traveled to Europe
I have been working with Wally Jones for 12 years. I use Wally to book travel for an executive team with a heavy and complicated travel schedule. Wally has extensive travel knowledge both in Domestic and International travel. He always goes the extra mile to make sure everything is in order for our team and uses his local contacts to make sure they have the best travel experience possible. I recommend Wally without hesitation.
I would recommend this agent to my family and friends
Wally Jones responded:
I truly appreciate your kind words, Paula. It's been my pleasure to have worked with you these past years. I sincerely appreciate your business and I look forward to be being of service to you moving forward.
I truly appreciate your kind words, Paula. It's been my pleasure to have worked with you these past years. I sincerely appreciate your business and I look forward to be being of service to you moving forward.
40 of 71 people found this review helpful
NA
Reviewed By NA - Scottsdale, AZ | Traveled to Washington D.C. ~ District of Columbia ~ USA
Wally has always been available when needed. He is service oriented and has worked well under pressure. You can feel his smile through the phone!
I would recommend this agent to my family and friends
83 of 159 people found this review helpful
Our Around the World Trip
Reviewed By NewZealandTravellers - New Zealand | Traveled to Australia & New Zealand
Wally is our "Go To Guy". He has planned trips for us ever since 2007 and every one has been perfectly executed. His customer service is superb. H knows EXACTLY what we like, he anticipates our desires and he always comes through. We have been to over 25 countries using Wally as our travel agent. I have referred over twenty friends, family members and business colleagues to him and will continue to do so! He is the BEST!!!
I would recommend this agent to my family and friends
81 of 158 people found this review helpful
From Phoenix to Japan
Reviewed By Cody - Phoenix AZ | Traveled to Japan ~ East and Southeast Asia
Wally is a blessing to work with. He's thoughtful and creative as it relates to visualizing tour a trip options. He also has been able to take our unique travel needs and make them fit into a larger travel plan that works for everyone. We will certainly continue to work with Wally for future worldwide trips.
I would recommend this agent to my family and friends
Wally Jones responded:
Thank you for your kind words, Cody. It was my pleasure in helping you and your family with this trip. I look forward to assisting you with any future travels you have in mind.
Thank you for your kind words, Cody. It was my pleasure in helping you and your family with this trip. I look forward to assisting you with any future travels you have in mind.
1 of 2 people found this review helpful
Portugal with Viking, one of the best Viking Trips
Reviewed By Larry & Mary - Suwanee, Georgia | Traveled to Portugal ~ Europe
Wally has coordinated several trip for us with our friends in Phoenix to Europe, Alaska, and the Caribbean. He has done exceptional planning and coordinating travel and lodging arrangements as we are in Atlanta and travel companions are in Phoenix. We recently had our travel plans to Portugal interrupted by a last minute flight attendant strike in Germany with Lufthansa and when we were notified he already had travel options available to us for Phoenix and Atlanta to make sure our trip was not interrupted. He does an excellent with taking care of the details and updates.
I would recommend this agent to my family and friends
69 of 146 people found this review helpful
Great resource!
Reviewed By Juliefoz - Scottsdale, AZ | Traveled to Europe
Wally has helped me to plan multiple international trips and always foes a great job!
I would recommend this agent to my family and friends
71 of 163 people found this review helpful
Family Vacation
Reviewed By April - Phoenix, AZ | Traveled to Hawaii ~ USA
Wally has been my travel agent for years now. He is my rock. To date, I don't think Wally has ever made a mistake in my reservations. He has attention to detail which I don't have the fortune to have.I don't know how he does what he does so well, but I am grateful.
In short, I highly recommend Wally to any of my friends should they need help with their travels.
Thank you,
April Rains Portillo
I would recommend this agent to my family and friends
Wally Jones responded:
Thank you April. That's very kind and I very much appreciate having you as a client.
Thank you April. That's very kind and I very much appreciate having you as a client.
68 of 158 people found this review helpful