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Jackie Matthews

Colleyville, Texas Travel Agent
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Jackie Matthews

Colleyville, Texas Travel Agent
Adventure Awaits World Travel, LLC, an independent agent with Nexion, LLC, a Travel Leaders Network Affiliate Agency
18 Reviews | 100% Recommended
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Cruise Travel Expert- ocean, river, expedition

Dog sledding adventure on a glacier in Alaska
Dog sledding adventure on a glacier in Alaska

Cruise vacations and large group cruises are my specialty and I love my work! I coordinated my first group cruise in 1990, have over 44 years of cruise and world travel experience to 32 countries (and counting), and am certified in Group Travel and Accessible Travel. I have elite booking status on the world’s top ocean and river cruise lines - which means I have access to private inventories not open to the public and additional amenities and valuable travel perks to help your travel dollars go farther.Cruising with a group - whether it's your church, club, company, or a family reunion- is a wonderful way to travel. You unpack once, visit numerous countries and exciting ports of call, and get to share amazing experiences.

But cruising with a group requires a specific skill set, a much higher degree of planning and organization, to get it right. If done well, everyone has a fabulous experience and leaves the trip asking, “Where are we going next?” But if the group does not have good organization and communication from beginning to end, people can feel frustrated, anxious and unhappy, leaving you - the group leader -  stressed and losing sleep. Over the years, I have developed a protocol that enables me to effectively plan and book large groups of people on cruise vacations. My services include (but are not limited to) negotiating with the cruise lines for best pricing, cabin locations and amenities for your group, coordinating transfers, pre- and post-cruise hotel nights, transportation, communication with all members (via cruise night in-person or virtual events, emails, private Facebook page, etc. ), and coordinating on-board experiences and shore excursions that are exclusive for your group. I work hard to make sure you, as the leader, do not lose sleep or have to deal with a million phone calls because someone dropped the ball. I handle the myriad of details. You go and make memories! 

My process, developed from years of travel, starts with a fun conversation. As we talk, I can often uncover things you may not have thought of but are very important to the success and enjoyment of your trip. So, whether you are considering a family vacation, a reunion with all the cousins and grandparents, a wedding vow renewal with friends and family, a gal pal getaway on a cruise ship, a trip for your club or company off-site, let's talk. Your next adventure awaits!

Testimonials from clients' emails after their trip

"You. Are. Amazing."

"Jackie Matthews, Thank you for the awesome job you are doing.We are so blessed to have you as our travel agent."

"Thanks for your personal touches with updates in emails and the gifts for our grandkids. As you saw in the pictures, they were thrilled."

"Hi, Jackie! Thanks so much for going above and beyond. I don't know if you have ever read The Fred Factor, but you are a Fred in my eyes."

"Thanks so much for all you are doing to help our group.We appreciate you so much."

"Once again, I appreciate your good advice. we will use the money saved toward extending a day in England."

“Thank you.You have picked out a beautiful location with a great view.”

“As a retired chemical engineer, I really appreciate your attention to detail.”

CERTIFICATES & AWARDS

Certified ASTA Travel Agent
Master Cruise Counselor- Cruise Line International
Magellan Travel Award 2023
Viking Certified Specialist
Alaska Certified Expert- Princess Cruise Line
Group Cruise and Meetings at Sea certified

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Alaska Cruise and Denali National Park

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We wanted to go to Israel for decades. We had heard from so many other people how a trip to the Holy Lands will change your life and they were right! We finally got a chance to go and I thought I would be fine going once and then checking it ... Read more from my Israel- The Trip That Will Bless Your Life story.

My Reviews

Rating: 5 18 Reviews | 100% Recommended

The best trip/cruise of our lives.

Reviewed By Jo - Grand Prairie TX | Traveled to Europe
Jackie went above and beyond helping us plan our cruise. Responded to all of our questions in a timely manner and gave us excellent tips to enhance our experience on our fabulous trip to the British Isles.
I would recommend this agent to my family and friends
Jackie Matthews responded:
Thank you so much for your kind words! It was a pleasure to serve you. So happy you had a fabulous cruise.
4 of 5 people found this review helpful
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Best trip experience of my life!

Reviewed By The British Isle trip - Irving TX | Traveled to United Kingdom ~ Europe
We had a large group going to the British isles for 12 days. Jackie was wonderful in getting all of that coordinated. Keeping us informed of the latest Covid information. Even having question and answers with us on Facebook live. She went over and above! I would recommend her to anyone!
I would recommend this agent to my family and friends
Jackie Matthews responded:
It has been such a joy and honor to serve your wonderful group. Thank you for the kind words and for sending all the fabulous pictures. Seeing your smiles in all the pictures made my day!
4 of 5 people found this review helpful
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The Happiest Place on Earth!

Reviewed By Leslie - Southlake, TX | Traveled to Walt Disney World ~ Florida ~ USA
Jackie was fantastic in helping us navigate all of the options for our trip! From researching all of the resort options for us to consider to recommending activities which would be tailored to our family group of thirteen people ranging in age from two to 91 years old, she personally assisted us in booking and creating the perfect trip for us! She extended personal touches which thrilled our grandchildren! Her knowledge and expertise made it easy for us to make our choices. Also, she was very flexible in changing a park booking for us for thirteen people once we were already in WDW. We appreciate Jackie’s attention to detail and her sincere desire to create a wonderful experience for us!
I would recommend this agent to my family and friends
Jackie Matthews responded:
Thank you so much!!!! It was so fun to work with all of you- 4 families living in different cities with different aged kids and adults. Thank you for sending me the pictures of your grandchildren enjoying their special Disney gifts we sent. Those pictures of your sweet grandchildren made our day!
3 of 3 people found this review helpful
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Great Travel Advisor

Reviewed By Lynda H - Colleyville, TX | Traveled to Alaska ~ USA
We first used Jackie to book our family trip to Disney World, several years ago. She went above and beyond to plan the perfect trip for our grandson’s Graduation gift. It was a great trip for all 6 of us. Her previous travel experience and attention to detail have been helpful to us as we plan our trips. She has learned our vacation preferences and helped us plan several cruises. We even joined her and her husband John on one of their special cruises to Alaska. She also looks for specials and ways to get the best value for your money. She works very hard to make sure her clients have a wonderful vacation. I’m glad we found her and Adventure Awaits Travel.
I would recommend this agent to my family and friends
2 of 2 people found this review helpful
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Exceptional Cruise Planning Service

Reviewed By Melissa W - McKinney, TX | Traveled to Alaska ~ USA
Jackie at Adventure Awaits World Travel provides exceptional, professional and personal service. We have worked with her to plan an upcoming Alaskan cruise and she has not only helped coordinate the itinerary, she has educated us throughout the process on the tips and tricks to maximize our experience! I feel comfortable recommending her and the entire Adventure Awaits World Travel team to friends and family as they plan their next trip!
I would recommend this agent to my family and friends
2 of 2 people found this review helpful
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Amazing vacation

Reviewed By Lori - Ft Worth, TX | Traveled to United Kingdom ~ Europe
Jackie was absolutely amazing to work with. She was just the sweetest person to communicate with. Very prompt and knowledgeable. If she didn’t know the answer to our questions, she found the answer for us. Will definitely use Jackie for our next cruise!
I would recommend this agent to my family and friends
Jackie Matthews responded:
You just made my day with your kind words! It was so much fun to coordinate this trip for all of you to the British Isles- what an amazing group to work with. Truly my honor.
2 of 2 people found this review helpful
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Once in a lifetime trip

Reviewed By AK - Stephenville Texas | Traveled to Europe
Jackie went above and beyond to help. She looked for the lowest prices, helped give me advice, and looked into somethings that would be helpful to my husband and some disabilities he had. She’s such a delight to work with.
I would recommend this agent to my family and friends
Jackie Matthews responded:
I am so grateful for your kind words. It was truly my pleasure and joy to serve you and your husband. Thank you for sharing all your great pictures- your smiles made my day.
3 of 4 people found this review helpful
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BEST way to book a cruise!

Reviewed By Laurie - Colleyville, TX | Traveled to Alaska ~ USA
Jackie has a great passion for travel and is very knowledgeable as a veteran cruiser! We watched a few YouTube videos that John posted and got a feel for the cruise. Jackie worked with us to get the best rate, room and a few special extra's that we would not have gotten if we booked our cruise directly. Jackie had great hotel and restaurant recommendations and she even suggested some awesome excursions that we really enjoyed. She provided us an itinerary before our departure and checked in on us afterwards to make sure we enjoyed our trip. We already have another cruise on the books and will be booking our future cruises with Adventure Awaits World Travel for sure!
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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Alaskan Cruise

Reviewed By Kathy R. - Lindale, TX | Traveled to Alaska ~ USA
Jackie Matthews is so wonderful! She was so kind, knowledgeable, & professional in helping us set up our Alaskan cruise! We highly recommend letting her help you in setting yours up!
I would recommend this agent to my family and friends
Jackie Matthews responded:
Kathy, thank you so very much for your kind and gracious words. It was a pleasure serving you and your sweet family. I look forward to serving you all in the future. Blessings, Jackie
1 of 1 people found this review helpful
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Most exciting trip we’ve taken.

Reviewed By British Isles - Greenwood, Arkansas | Traveled to England ~ Europe
Very helpful. Was there to help us the whole way.
I would recommend this agent to my family and friends
Jackie Matthews responded:
It was truly my pleasure. So very happy you all had such a great time. Thanks for all the pictures! Loved the smiles.
2 of 3 people found this review helpful
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Best Organized Trip Ever

Reviewed By DAR - Tomball, TX | Traveled to United Kingdom ~ Europe
Jackie was always available when needed and quick to respond to inquires. She was proactive in organizing information for our tour group.
I would recommend this agent to my family and friends
Jackie Matthews responded:
Thank you so very much for your kind words. It was my honor to serve your group of 79- what a lovely group of people. Thanks for sharing all the pictures!
3 of 5 people found this review helpful
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Flawless Care of our Huge Cruise Group

Reviewed By BuckeyeMark - Dallas, Texas | Traveled to Europe
We've never worked with an agent who worked harder, did more, or provided more unexpected benefits. Jackie anticipated what we needed and did it before we could even ask. Made traveling with a huge group a breeze. Answered our zillions of questions patiently, never stopped working to get us what we needed, and generally went over and above the call of duty. You will NOT be disappointed with Jackie.
I would recommend this agent to my family and friends
Jackie Matthews responded:
What a joy to work with your 79 members from across the south- what a great group of people. I enjoyed working with each person to make sure their cruise was everything they were dreaming of and would be filled with wonderful memories. So glad you all had such a great time. Thanks for sending me all those great pictures from your cruise to 4 countries and 9 ports of call. Your smiles made my day!!!
3 of 5 people found this review helpful
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Great Cruise from Galveston!

Reviewed By Andrew R. - Richardson, TX | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Jackie is now our go-to travel agent. She was able to find us a great deal on a cruise, and handled everything in a way that made it easy on us. She was also very helpful answering questions and giving suggestions. I will be recommending her to others.
I would recommend this agent to my family and friends
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Wonderful Alaska & Denali Cruise-Tour

Reviewed By Margaret W. - Strasburg, VA | Traveled to Alaska ~ USA
Jackie is an awesome lady to work with!! She has handled everything, from leaving home to returning home!! And all the fun in between. Just ask her and she will do all she can to help you!!
I would recommend this agent to my family and friends
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Alaskan Cruise Expert

Reviewed By Michelle B. - Tyler, TX | Traveled to Alaska ~ USA
Jackie was extremely helpful booking our Alaskan cruise! She completely took the stress away of finding the perfect room for our family! She is very personable and truly cares about your family! Anytime we spoke or emailed each other, she would ask how my husband and our son were doing. I would highly recommend Jackie with your travel needs!!
I would recommend this agent to my family and friends
Jackie Matthews responded:
Michelle, it was truly a blessing to work with you and your entire extended family. I love your whole family- you all are so close and such wonderful people! Thank you for this kind review and know that I am always here for you. Jackie
1 of 2 people found this review helpful
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It was perfect

Reviewed By Dean - Bedford, Texas | Traveled to Jamaica ~ Caribbean
Jackie was helpful to us throughout the whole process. We told her what kind of vacation we were looking for and she provided us with many options. She helped us through the entire process.
I would recommend this agent to my family and friends
Jackie Matthews responded:
It has been such a pleasure to work with you and your family. Thank you so much for sending me those great pictures from your fabulous trip- made my day!
1 of 2 people found this review helpful
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Excellent Service

Reviewed By Marg W - Strasburg, VA | Traveled to Alaska ~ USA
Jackie is sooooo organized. I feel absolutely confident about my future trip to Alaska, like I am heading in the right direction!! If there are any questions, she jumps right in with the answer and she will research whatever needs to be done. I am very glad I found Jackie when she was reviewing the new protocols for Princess cruises on You Tube. THANKS Jackie , you are the best!!!
I would recommend this agent to my family and friends
1 of 3 people found this review helpful
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A Dream Vacation

Reviewed By Tina - Tacoma, WA | Traveled to Paris ~ France ~ Europe
We are so impressed with the attention to detail and personal advice Jackie graciously extended to us for our up coming family vacation to Paris.
Jackie gave us great insight on our accommodations; from air-conditioning in the warm months, concierge, location, distance to cafes, shopping, entertainment and even found us a suite with two full size bathrooms for us to share with our daughter. Jackie then went that extra step to find out our interests while in Paris and then made us a full detailed list with places to shop, sights to see, a photographer and just for our daughter-vintage clothing boutiques! these special touches are so valuable to us while planning for this special graduation trip. Her personal knowledge of Paris and her passion for travel is truly a joy to work with and we greatly appreciate her professionalism. Thank you Jackie for everything! We look forward to working with you again in the near future.
I would recommend this agent to my family and friends
Jackie Matthews responded:
Thank you for your kind words. I remember when each of our kids went off to college and we took our last vacation before college trip with them. I wanted to make sure your trip was everything you and your student were dreaming of and would be filled with great memories!
2 of 5 people found this review helpful
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My Travel Experience

Places I’ve personally traveled to or destinations I’ve booked for my clients.