Lucy is very proactive in early planning of a trip, looking for all of the little points to make travelling easier. Once on the trip she also follows up as to your real time experience and the smoothness of the entire operation.

I have been working with Lucy for as long as I can remember, and there's a reason for that. She is truly an outstanding travel agent who really listens to what you are looking for in a travel experience and knows how to plan you a personalized and amazing trip! She is always quick to respond to any inquiries you may have and is knowledgeable in all areas of the travel industry. I wouldn't trust anyone else to plan my vacations because I know any trip planned by her will be spectacular!

Lucy is extremely knowledgeable of the industry and steers clients to the perfect fit for their vacation budgets and individual and family needs. She is friendly, offeres great advice that one would be wise to listen to and is an excellent problem solver when issues face the traveler. I have recommended Lucy countless times and enjoyed each and ery excursion she has planned for my family.

To start, my husband and I have traveled extensively together and apart with friends for over 30 years. My husband also logs 75-100,000 flight miles per year for business. We understand the world of travel. Lucy has done everything from our honeymoon, 23 years ago, to last months European trip. I can not list all of the trips she has done for us, family and friends, sometimes all of us together as a group! Her service is impeccable and first class, you can name the most far fetched vacation in the world and she'll say, " Well when I was there..." Or call her at the last minute for a high season destination trip, she will find the best resort and best room, at at a great price. Even if there is a problem, which happens often with travel, she fixes it or eases your headaches, SIGNIFICANTLY. On a family Disney trip, we called her from the lobby of the hotel, within 15 min, she had called us back, had solved the problem, and had worked with Disney to upgrade us. For a 15 min. delay!!! When travelling to Bermuda, planning to depart a day before Superstorm Sandy, hit NJ, we decided not to go. Lucy wrote a letter to the cruise company regarding our level of insurance coverage, the reason we chose to cancel and we received a refund. Our last trip, this past month to the South of Spain at a very busy time, she was actually SO EXCITED that she had secured a booking at a castle in Seville, now that we are back we can see why she was so ecstatic. The trip was one of our best. We have rec'd her to family and to friends. She is our go to person, and it doesn't hurt that she is so fun to talk to and plan a trip with.

Lucy Pucciarelli has planned our vacations for over 23 years and I would trust no one else more with these cherished dreams! Lucy has taken us from our honeymoon over 23 years ago to two European vacations with our family of six... not an easy feat, most especially with our demands!!! There are not enough superlatives to speak in describing the stellar caliber of her work. The attention to detail is extraordinary. You can simply speak a vision and she can make it real, tending to all of the needs to make it a reality. We would trust no other travel agent with our hard earned savings to create for us a dream come true. Lucy responds to any requests in record breaking time and always, all ways goes above and beyond the call of duty. If you think this sounds too good to be true, I agree, she is too good to be true, however she is more real and genuine than most people I know and we are forever grateful for the joy she has brought us through these cherished vacation times!