5

Knowing what I know now about Viking and traveling in November, I probably would not have chosen a room with an outside balcony, as we rarely used it. Perhaps the lesser option was not available at the time, but we were not steered in that direction. There was a bit of a snafu with our credit card, but Amy was very fast to clear it up, so there were no repercussions Overall, I stand by my rating, and we had a wonderful time.

Amy was great to work with. We had many different scenarios of pricing we had her to as we were not positive how many people were going in our group. She was very patient and gave us several choices to choose from.
The overall trip was fabulous and we all had a good time. She had everything covered for us. We will definitely be getting with her for a next major vacation.

When we started planning a trip, we had no idea where we wanted to go. Amy asked us some questions and helped us find a great hotel. She also helped us book excursions and when troubles came up reaching our transportation she stepped in and helped us reach them.

Amy is very kind, friendly and thorough. Very helpful and approachable.

Amy is so fun to work with.

Trip was amazing

Trip went well, had a great time

First time using Amy or Cruise Masters Travel. I was extremely impressed with her knowledge and assistance. She handled every aspect of our all-inclusive trip with the utmost professionalism. I would definitely refer her and/or her agency to anyone needing travel assistance. My family and friends do a trip every year and have Amy on board already, to assist us with our planning for next year's adventure. Every aspect of our trip was taken care of prior to departure and Amy was available up to our departure date to answer any questions or concerns. MEMORABLE TRIP!

Very knowledgeable about our destination. Got our trip booked very quickly and accurately.

Amy was referred to us by a close family friend and it has been an amazing experience working with her as our travel agent!!! She took care of us from A to Z, booking our plane tickets, cruise, excursions, park tickets, rental car, you name it! Amy will listen to your needs and go the extra mile to get you the best experience on your travels. She is very resourceful, honest and very experienced in the travel industry. Amy provided us with great customer service, and she always has a great attitude every time we speak with each other! I would recommend Amy Cunningham to anyone who needs a travel agent (cruise specialty) because she explains to you every little detail. It was our first time going on a cruise to the Caribbean, we were so clueless but Amy explained every little steps and provided us with clear instructions. I would 10/10 contact Amy again for my future travels.

Amy took care of all aspects of booking our trip and taking very good care of us. No details were left out and she even laminated our luggage tags, extra copies of our shore excursion and making sure that every thing was done to make our trip experience truly wonderful. We would definitely use Amy again and recommend her to our friends and associates. Thank you Amy for making the trip experience enjoyable!

Great recommendations and makes the entire process and logistics of traveling very simple. We booked a last minute trip to Mexico and Amy took care of everything. We just showed up and had an amazing time.

We had an amazing trip and Amy was very helpful in putting everything together for us.

Amy is the best! Willing to work hard to get us our money's worth! Love her!

Amy took care of everything we asked. When I thought I may have a problem with one of the airlines (which I actually didn't) I was abled to get a hold of her quickly and she responded and let me know it was all OK. Good service.

Amy was ready to listen and follow through efficiently as she helped us plan a trip for our family of 7. Afterwards, her attention to detail resulted in a smooth and thoroughly enjoyable trip. Honestly we could not have imagined how much we needed an outstanding travel agent. Amy is that for sure.

I was so glad Amy was my travel agent. It made the whole experience so much better!

It was a killer trip. I thought it would be just a cruise out of New Orleans but it turned into an adventure and memories forever. The flights were great and gave us plenty of time to be leisurely and soak it all in. Never in a rush. I loved it all except the flu I got on the plane flight home :-( I'll use Amy again. She's the bomb.

I called multiple travel agencies and see if they could help me out, not only did Amy get me the best deal she gave me great recommendations and was super helpful. She was amazing to work with and highly recommend!

Quick response and process was easy.

Amy was great at getting everything coordinated to make sure our vacation was completely taken care of before we left. The process of working with Amy was easy and saved me an emense amount of time since I didn't have to figure everything out on my own.

Exceptional treatment, in the world we live in today service seems to be lacking. With Amy, she went above and beyond. Down to the last detail. She left me with nothing to do. Not only will I be using her again, but I will be recommending her services to my family and friends. She became more than a service provider, she became a friend for life.

Amy was great! I had made a mistake on name I provided for passport and tickets, and she very patiently got it all corrected and at no charge! She’s very friendly and helpful
We had an absolutely wonderful time away All the vouchers Amy sent worked out perfectly, except for the last one- Loved the hotel in Barcelona! The location on La Romblas was perfect, and the hotel was recently updated, modern and contemporary.
The train tickets to and from Rome worked fine, we didn't even have to print them out. Trains were FAST!!!
The hotel in Naples was in an amazing location- we were on the 5th floor facing the water and the view was gorgeous!!! I will send a photo of what we looked out on. The staff were nice but didn't understand our questions many times, and it was a bit formal overall, but the view was worth everything and we enjoyed our stay there.
all in all, a great trip, thank you for everything !

Amy worked out all the details, and made the trip stress free. She is great.

It was awesome. Everything was arranged and we enjoyed it all.

She was great to work with and always willing to answer any questions! She made the trip memorable!

Amy was great to work with.

She helped me out so much! She saved me a lot of money on my trip as well. Definitely reccommend her.

Excellent

She is professional and great to work with

This is our 3rd time working with Amy. She's always quick to respond and was very helpful when helping us plan. The whole process was smooth and she's been great from start to finish with every trip.

We have used Amy for a few times and she has always been amazing to work with!

Loved it!!! She was so very helpful & kept us up to date on things!!! She handled everything for us so all we had to do was show up!!!!!!!!!!

We love working with her. We have many times and will continue to call her with all our travel needs. Our last trip was to Bora Bora. What she was able to arrange was above and beyond for us. It was truly a trip of a life time.

I was getting very frustrated with trying to book a cruise on line on my own. Went to a travel agency near us and Amy made it so easy for me to relax and enjoy the process of going on a cruise. Thank you so much for being there for us. She has a great bubbly personality to make working with her a joy.

Super easy and quick! Definitely glad we used Amy or else we would have had no idea what to do or where to go when we got to Mexico!

Returned all my crazy text questions and called when she had quick questions has always been available. Very attentive and helped when had to make quick decisions. This is my 3rd Cruise Booked Thru Cruise and Travel Masters and Amy has booked 2 of them.

Amy is a fantastic travel ageant and I would whole heartedly recommend her to everyone. She is Profesional and Thorough! She handled every detail of my trip pre and post cruise with multiple hotels, transfers and excursions. Everything was concise and thoroughly explained and she always had time for my questions. I now consider her to be my travel ageant that I will use for all my travel!

Amy is the only travel agent we will use. She is always very friendly and professional. She is easy to get a hold of and is very patient while planning a trip. Sometimes when my family plans a vacation, it’s painstaking getting everyone to agree on everything, but Amy always makes things easy and finds the best option to suit everyone. Not to mention, she always has the best suggestions on places to stay! Can’t wait to book another trip with her!

It was great!

Everything went to plan....Amy had lots of really good suggestions and they all worked out well for us.

Amy helped us plan a trip for our fortieth anniversary to Hawaii. She was so prompt to return emails and respond to all questions and concerns. The flight was comfortable and the hotel was very nice indeed. I will certainly contact her in the future for any travel needs.

Amy had every detail covered and is pleasant to deal with.

As Always, when we met with Amy she was great to work with and very knowledgeable regarding the cruise that we selected. She gave us time to digest the information and got us all hooked up. It is a honor to have Amy as our travel consultant.

like her a lot

Amy is the best there is, every vacation I take Amy will be there. Couldn't ask for a better Travel agent!

Amy was fantastic! She basically opened the door to me to contact her on any questions or concerns, and I had a number of them. Even though she doesn't work on weekends, she responded cheerfully to all of my calls, and was able to solve issues I had in booking the cruise, and dealing with Covid issues, etc.

She worked really hard and had to deal with a lot of issues that came up I really appreciate everything she did

Very sweet and easy to work with. I told her what I wanted she showed me exactly that. In less than an hour I was looking through my options trying to decide. She gave me the pros and cons of my choice which help tremendously. I would definitely recommend her to family and friends.

My husband and I are not travelers. In fact this is our first trip ever. Amy was amazing. She answered all our questions, she was patient with our inexperience. I would recommend Amy to family and acquaintances alike.

Amy was on top of everything in helping us to plan our trip. She was very responsive if we ever had any questions and the trip went really well. We started by contacting Amy to let her know that we wanted to book a repositioning cruise. We had found one on Crystal that had a ballroom dancing theme. Amy booked our cruise as well as our flights over to Lisbon and then from Ft. Lauderdale back to Salt Lake City. All arrangements were perfect. We booked our own private tour guide in Lisbon and got a hotel recommendation from our guide. Everything went exactly as planned

Amy is very good at what she does and easy to work with. We needed to stay in 3 cities she helped us accommodate that. The Hampton in Seattle was great. Nice place and two blocks from the space needle and easy ground transportation to Pike's market. The car she rented for us was perfect. We had a great time. Thanks Amy

Amy shared a lot of great info with us while planning our cruise. It was our first time so we had lots of questions. She was easy to contact and always helpful. She helped make our first cruise very enjoyable.

Very friendly would always answer my questions.

Amy had a giant job putting together flights and accommodations for 9 people from two states, but she did it, and perfectly. Everything was timed beautifully, we all caught up with one another and had a lovely time in Hawaii. Thanks, Amy!

She is wonderful to work with very organized.

She went out of her way to help us when our plans changed at the last minute. Great resort and a wonderful vacation.

Amy was very fast to respond to our question and patient with us. We changed our dates and locations so many times before we settled on a location and date. She always was very friendly and helpful. I will continue to go back and use Amy for all my travel need and I recommend her to all my friends and family. THANK YOU AMY!

Trully a wonderfull experience! I can and will say that Amy was always there when you needed to speak with her, very flexible which is a Plus, a Big Plus. Everything was spot on. The resort in Playa Del Carmen, Mexico was a great place. Immaculate grounds and the staff there at the resrort were Very nice. communication was not an issue, not because of my poor spanish, but there profesionalism and there communication... The rooms were way more than I had expected! seperate adjoining tv room that was open and led to a huge glass door with your own private deck,.It was perfect. The whole trip was perfect. from the shuttle to the airport the flight the return flights. extreamly impressed with how it all turned out; Amy will be handling my travel needs for sure! I feel like I made a great friend in the whole process, in that i feel comfortable and that communication is a mix of professionalism and Tourism and fun... Thank you for a very memorable Experience...

We were total strangers when we walked in to her office. Amy was friendly and responsive to our request for information and before I knew it, we were booking a cruise with her. She really did her job with information and getting us the best deals available. The cruise was wonderful and when it is time to go on another cruise, Amy is our travel agent.

Amy at Cruise and Travel Masters was so helpful in making our family vacation a success

Excellent care and help!!

Amy was so great and easy to work with! She gave us a wide variety of options within what we were looking for in regards to our honeymoon. The resort we stayed at was simply top-notch. Amy was always easy to get a hold of for any questions.

We called Amy because last year, she was amazing in organizing our 50th Anniversary Alaska cruise &land trip with our kids! We had just the best time! So, when we decided to do another Alaska cruise this year, at pretty much the last minute, it had to be Amy! And she did not disappoint! Everything was done in time. Everything went well. We had a wonderful, relaxing time. We owe that to Amy! So! We will definitely call her in the future. Thanks again, Amy!!

What a Awesome time had and without Amy I would be lost. She had everything that I needed set-up for me.... Can't wait to work with her again

Listens to our needs. Great attention to detail. Provides us with creative vacation options.

Amy, as always, knocks it out of the park. She takes excellent care of every vacation she plans for us.

Amy is the best! She is always quick to jump in and help with any issues or questions we have.

Great working with Amy.

Our son invited us to join their family on an Alaska cruise they had already booked on Carnival. We decided to take two granddaughters that were the same ages as our son's kids. I contacted Amy. She has planned several trips for us over the past four years. She takes care of all the details! She is experienced and has good suggestions. This Alaska cruise was such a great experience. The grandkids had so much fun in the kids clubs on the ship. It was the best balance of family time and adult time.

Amy is the best cruise travel agent anyone could find!! She is so friendly, enthusiastic and knowledgeable in getting you the best cruise deals. I’ve gone through Amy for my first ever cruise with my family from when I was in high school, to the cruise that I got engaged on, and then for our honeymoon!! She truly cares about providing exceptional service and also building a long-lasting relationship with her clients. Amy will always be our first point of contact in all cruising and travel matters!!!

Very helpful and knowledgeable. Communicated well with us.

Working with Amy was absolutely amazing. She went above and beyond more than once to keep my nerves at bay and helped my kids and I have the BEST family vacation we've ever had

Amy is wonderful to work with and very knowledgeable about the travel industry. We really like her she is awesome.

Toby - This is a Test - Amy

Amy was the best! We asked her to help us book a trip to Mexico and she had our quotes the next day. She helped us with flights, shuttles, and our amazing hotel. She kept us informed if any changes and was awesome at communicating with us. I will definitely be coming back.

Amy was very nice to work with. She was very knowledgeable and very professional. Was so helpful with booking our family
cruise. We had the best time. Ready to go again! Thank you so much Amy! You are the best!

Amy is amazing, we have used her twice in the last year and my only regret is not using her sooner. She makes it a true worry and stress free vacation. She sets everything up so all you have to do is enjoy yourself. On our last trip we had a question while we were on our trip so I emailed her, she was on her own vacation but she still took the time and replied to my email. That's incredible IMO and shows her commitment to making sure you are taken care of no matter what.

Amy is on top of everything and arranged our trip perfectly down to the last detail. She was extremely helpful and my “go to” for making every trip a 5 star experience!

I was over booking a group of 75 people on a cruise out of Puerto Rico. Amy was the best. She had everything organized and printed so when we got to the ship we didn't have to worry about anything. She went above trying to help me get a refund for one cabin that couldn't attend anymore. I would recommend booking any trip with Amy.

Amy was great at answering all my questions. We booked last minute so there was a lot to do in a short amount of time, and Amy was great at making sure timelines were met. It was a wonderful trip. NCL has some things they could do better, but all things considered it was a pleasant experience.

Amy is the best! I harassed her relentlessly while planning our cruise, bombarding her with questions and concerns. She always answered my questions and made me feel confident from start to finish. She knows what’s she is doing! I highly recommend her for all of your travel needs. Our trip went so smoothly, thanks to her.

Amy worked really hard to help us, and sometimes she worked into the evening to get arrangements set up for us.

Amy should change her name to above and beyond, because each time I go to her that is exactly what she does. It could be a booking or a phone call about a small question, she goes the extra mile no matter what.

Amy was very friendly and helpful. She found us exactly what we wanted and was very organized, thankfully, since we are not!

she has been very efficient and on top of things. She's always been able to get in touch with or she has called be quickly very good

How do I describe our experience with Amy! Let me count the ways!
I called Amy to help me plan our 50th wedding anniversary trip to Alaska. We haven't travelled very much, and this trip would include also our 5 sons and their wives...also not travellers. Amy had her work cut out for her!
We worked with her over a period of 1 1/2 years. Any time I had a question or concern, Amy was right there, quick to answer my calls/texts and always knew my name. I so appreciate her willingness to spend her time explaining the myriad details needing to be addressed. From Covid requirements and tests to flight difficulties and cruise ship details, Amy was just the person I needed. She made our trip just perfect for us! Can't thank her enough! Would I call Amy again? Absolutely!!

Amy was patient and listened to everything that I asked of her. I relied on her experience and input to fill in the blanks on my itinerary, as we knew of some of the places we wanted to visit, but weren’t sure of others. I couldn’t have been happier with her recommendations! She also got us upgrades and transportation in places that did not occur to me. Both were valuable and very much appreciated. The hotel upgrades in particular made us feel extremely special. People think they can get a better deal searching on their own, but they don’t realize how much value one can get out of a talented travel agent. Also, when you’re traveling out of the country, you have tons of questions. This agency, and Amy in particular, provided us with peace of mind as we traveled and the promise of a comfortable and relaxing trip. There is no question that I would work with them again, especially for all of our international travel.

This is the first time I have traveled without my parents there to hold my hand. It feels silly to admit as an adult that I was nervous to travel alone. Not having a companion to reassure you when you're having doubts just adds more weight on them. Amy is a true blessing. She took the time to answer any questions I had and walked me step by step through everything that needed to be taken care of before, during, and after my trip. Even when last minute changes needed to be made, she rushed to meet the demands head on. Flights, Hotel, and even Events that needed to be changed were resolved within hours of asking. My trip was fantastic. But the experience I had to make the trip happen was even better. Thank you, so very much Amy for all that you do.

Amy did a great job planning our vacation and taking care of things that we would not have thought of. She was even there to help us troubleshoot a few things during our trip. She was quick to respond and resolve any issues we had. I highly recommend her. I just wanted to report back and thank you for planning our trip to El Dorado Seaside Suites. The place was awesome! We have never been treated better at a Resort and had such great accommodations. Food, entertainment, service, beach, etc... were fabulous. I can't say enough about the place. All-Inclusive is the way to go!!! We had so much fun and relaxation. Excursions were awesome. The Amstar arrival and departure was the way to go. Made it so easy. If you ever come across any deals for the place, please let us know.

Very patient and willing to explore all options with her clients. Even helped us when we forgot certain reservation details while on our trip. We will use Amy for future vacations.

Amy is great to work with. She is very knowledgeable in the travel industry and I completely trust her to take care of our travel needs.

Amy was great to work with and was quick to respond with any questions I had.
Our trip was wonderful, very memorable and with no issues.
Looking forward to working with Amy again!

Got us information quickly, got great seats together, made sure we stayed with our group.

Answered questions, felt like she was honest with getting beat deals. Contacted her anytime of the day and received responses. We would work with Amy again.

We have used Amy multiple times and always will. She is amazing and just takes the stress off of vacation planning. I will always recommend her to others, highly. Thank you!

Thank you to Amy C. for an excellent job overall. We plan to use her professional services again.

she even got one more person at the last min

Amy did a great job. We had several clients that we were bringing on the trip that had to make multiple changes and Amy was able to quickly handle the changes without effecting the price of the trip!

Amy was quick to respond to a number of changes and special requests. Sooooo much better than doing things on a web site!!

Amy was very helpful. A few problems occurred, but nothing Amy could have foreseen or alleviated. Helicopter flight over Mendenhall Glacier was great. Cruise up the Tracy Arm Fjord and seeing the Sawyer Glacier was spectacular. Disappointed that I was unable to see the Butchart Gardens in its entirety due to knee problem and no electric scooter available to rent. All the trip itinerary, excursion information, tickets were taken care of.

My wife and I had never traveled out of the country before. We were very nervous about an assortment of things: plane flight times with relation to ship departure, planning out full days, etc. We were very happy with Amy's willingness to answer questions at any time, no matter how big or small.

Efficient, communicat4es well

Amy is so great to work with, professional, friendly. She's very attentive to my wants and needs for travel. She definitely went above and beyond for us on this trip.

Amy is a beyond amazing, pleasant, helpful, understanding, knowledgeable, and overall fantastic travel consultant! She truly understands that traveling and cruising, especially during the time of a pandemic can be tough so she is there for you every step of the way, even taking phone calls and answering my emails outside of business hours. Amy answered all of our questions and took care of all of our needs, and never failing to update us on any important changes to our trip/itenerary and coming up with solutions to resolve any issues. We had a wonderful cruise that Amy helped us book with RCCL and my boyfriend of 2 years even proposed on the trip!! I have been booking with Amy for many years and will keep booking with her for many more to come. Please don't hesitate to book with Amy! You will not regret it!

Amy was great! Very responsive and planning our vacation with her was very easy

This is our second time working with Amy and there is a reason we came back. Amy is right on top of things. She was quick to respond to our questions and made sure we got the best deals. Everything we needed, from our detailed itinerary to our luggage tags, came in a nice little package. We really appreciated her expertise with cruising and will definitely be back!

Amy is very dedicated to her clients. She follows through with and on every detail pertaining to your trip. She is a great experience.

This is the 3rd time I've used Amy! I absolutley love working with her! She's quick to get back to you amd I love her enthusiasm! She's almost as excited for my trip as I am! She is MY travel agent. I won't go they anyone else!

Amy was responsive to our needs and was able to remedy a problem with our credit card payment. If we'd known a bit more about the boat and the weather at that time of year, we probably would have made different decisions: we'd have forgone the balcony room and we'd have requested a room a little closer to the front of the boat.

Amy is a warm, proficient professional. She was quick and effective.

flights, rental car and hotel rooms all went as planned. great time!

Amy was so great to work with! She was extremely knowledgable about different options that would work for our large group and helped us come up with travel plans very quickly. Amy has a lot of personal experience with various travel options and has well formulated opinions based on her time and others she has worked with over the years. We were well prepared for our travels and as the days went on during our trip I noticed more and more things she had mentioned all coming true. There were no crazy surprises and it was all a really smooth navigation before, during, and after our trip! The only thing that would have made it better is if she came with us on our cruise!! I can't wait to plan our next trip with her in the future. Thanks Amy!

Amy was very helpful and patient with our trip planning even when we were unsure of our exact destination. She was there to answer our questions and Amy always replied to my emails quickly even when she did not immediately have the answer. One possible area of improvement would be in regards to Visa's. As part of the setup process when going to a foreign country, please provide the Visa application information upfront so it does not become a last minute headache. Overall my experience with Amy and Cruise and Travel Masters was awesome and I plan on using her services again if she can handle us for a second time.

Amy was very helpful in finding us a great deal for our honeymoon. We had an awesome time in Cancun and it was much cheaper than it would have been if we booked on our own.

Amy is great to work with. She stays on top of things and keeps you informed .

Amy was able to secure perfect accommodations for our large party.

Amazing

Amy was very helpful. She booked our large group and we had no worries.

She helped us a lot. Worked out as planned . no hiccups. All connects perfect, and well timed

Very professional and knowledge of the cruise system was a real asset

Great experience working with Amy. She ended up saving us money since the cost of one leg of the cruise was reduced. She was also instrumental in moving us up to the Platinum Level with Carnival. That was after the cruise line told me it could not be done!

Amy was very responsive, friendly and thorough. I will definitely use her expertise for our next vacation.

Amy is amazing. If you want white glove service from a-z for your vacation- then utilize Amy's excellent customer service. She was concerned with everything and took care of all the details. I'm already planning my next vacation w Amy. Thank you!

Amy was not only helpful but a lot of fun to work with. We plan on using her many more times with travel plans.

Amy not only anticipated the possible problems that older travelers might have, she provided appropriate solutions that were not just theoretical---they were real and efficient. The problems we have experienced in the past simply were not there on this trip, perhaps that last on our bucket list because of age. And she did it all with good humor and compassion. She is A-one.

She is very responsive and awesome to work with.

I love having Amy book my trips! She is so helpful and makes sure you're getting what you want!

Amy was very helpful and good to work with. She gave us some great information for hotels and entertainment on our trip.

Amy was very professional as well as very helpful. She gave us great ideas and follow through.

Very professional,helpful,pleasant.I couldn’t have asked for better.I will definitely call Amy when I travel again.She is such an asset to your company.I have told everyone I know about her.

Amy is so fun to work with.

Thanks Amy for helping us plan and execute a memorable cruise. Your
knowledge and willingness to make changes for our accommodations
is appreciated. Thank You.

Amy is always available to help and has given us a choice of places to stay. She has helped us so we can enjoy our trips without worries. We think it is great for her to stay on tops of things.

Amy was extremely knowledgable and helpful. Any question we had she was able to help. If she didn't know, she found it out. She made the booking and planning of our first trip a breeze! We will definitely be using Amy again!

Working with Amy was as easy as it could be. She made herself available anytime and was more than willing to go the extra mile for us...especially when I was really stressed about the airlines and our flights. I would happily work with her again in planning a trip. Thanks, Amy, we had a wonderful time in Italy!

glad we arranged our trip with Amy she knows how it all works.

She is amazing to work with! She answered all my questions and helped me find the best price for the flight, hotels and transportation.

She is great and easy to work with and always meets our expectations!

Amy was ALWAYS there for us--even for our calls from the airport with flight delays! She was professional and helpful and OH so kind and knowledgeable!

When my wife and I walked into the travel agency, we did not know Amy at all. She answered all of our questions and became a valued friend. We do not travel as much as some, but it is sure nice to know when we again decide to take another cruise, Amy will be there to help us.

Amy is smart and very thorough. I enjoyed working with her to plan our trip to Norway and Germany. She is responsive and provided the service for the travel plans that I could not do on my own.

I had to cancel a booked trip. I know this is was a pain for Amy but she was VERY understanding! She explained what was not under her direct control and then stuck with it, keeping me informed about what WERE things that she could influence in my favor. Amy definitely came through for me and made a bad situation as palatable as possible. I wish I could have gone on this vacation but I will be booking with Amy for a long time to come. Such a contrast from agents who refuse to step over a dime today not seeing the dollar tomorrow!! I just love the great emphasis Amy puts on her client (me)! and on her commitment to customer service ??????

She not only stayed in constant contact to make sure we were set for our first trip to Mexico (which we were nervous about) she made it more about our overall satisfaction than anything else. I'm excited for our next major trip and I'm not even going to plan an area I'm going to rely on her 100%

I enjoyed Amy's enthusiasm, professionalism, and eagerness to please. A couple of observations: 1. Sometimes it felt like I had to take the initiative on problem-solving, such as the travel schedule which Viking had neglected to send to Amy for approval. I was the one to suggest that she push back with them and request eliminating the Paris leg; she did so with positive results -- but it would have been better for her to have initiated this suggestion herself. Also, I had to keep checking with her re status of travel documents which were delayed and did not arrive until the week prior to departure. Again, it would have been more reassuring for me if she had taken the initiative to contact Viking and then me. I appreciated her responsiveness, but a more pro-active approach would have been helpful. 2. I requested a gluten free diet on the paperwork, but this apparently did not get communicated to Viking. Amy assured me that these cruises accommodated different diets, but Viking was unaware of my dietary needs until I said something after the first few days. 3. It would have been ideal if Amy had been on a Viking cruise, in terms of answering some questions I had; I realize of course that is an unrealistic expectation on my part! 4. Occasionally I felt that Amy was distracted by other obligations, often working from home without access to certain office information, sometimes resulting in delays of communicating information. Overall, however, she was always eager to respond to my emails/phone calls, and I greatly appreciated her positive manner.

AMY WAS GREAT TO WORK WITH. THE ONLY PROBLEM I HAD WAS WITH THE TRIP INSURANCE. I'LL MAKE SURE I HANDLE IT BETTER NEXT TIME. THANKS AMY YOU WERE GREAT !!

We are so grateful we met Amy. Our cruise just kept expanding to better suites and added people and Amy just took care of everything seamlessly and with ease. Our cruise was everything we hoped it would be and everything Amy said it would be. We are so pleased with our cruise and with Amy that we will be going on more cruises and Amy will be our agent each time we go.

Amy was always SO patient and available at anytime for questions or concerns. She bent over backwards to make it a wonderful time for our family!!!!

Loved her promptness, professionalism & cute personality! Loved her enthusiasm & excitement for us!

Amy was very helpful in booking our UK trip. She made sure we had all the necessary paperwork on time and coordinated our airline arrival with the tour, since we booked our own air travel. She returned my calls promptly and was always available to answer any questions we had. I would highly recommend Amy as a travel agent for your next trip.

She was very much on top of things, and I hardly had to worry about a thing.

Amy was very knowledgeable and helpful. She had all our paperwork in order and helped me with any questions I had. The only area I can see for improvement with Amy was sometimes it took a couple of days to get a return call back. I don't know if she wasn't able to access her voice mail from outside her office or not.

She was great

Very knowledgable and heloful

Amy has actually planned a couple of trips for us and both went very well! We live out of state and it was no problem. She efficiently communicated through phone and email. All documents were sent through the mail and both trips were hassle free! I appreciated her attentiveness to the details! It's nice to deal with someone that cares about customer satisfaction! We would definitely use Amy again!

She was very quick to respond and never seemed irritated with me even after all my many questions. She was very mindful of what I wanted to do and the budget I was trying to stick with. Very happy with how my trip went.

Amy did a great job of keeping us informed of changes in the flights and arranging ou rental cars on the big island and Kauai. Everything went very smoothly.

Thanks again, Amy, for an amazingly well planned trip that I didn't have to stress over myself! I'll be calling you again! :)

Amy got me there and back--not a great experience flying that long time wise, but Qantas was fantastic. I would recommend Amy to everyone and we kept in touch too! Thanks, Amy 3!

She was good about coordinating our trip with friends from another state and helped us come to understand everything we had questions about.

Amy was awesome! She definitely went out of her way to find out all the answers to our questions!

Everything was sent on time, and responded to my questions in a timely manner.

I was not involved in the early stages of my trip as I was traveling with family members, but as the details were worked out and finalized Amy was very responsive and helpful whenever I had questions or concerns.

Amy was great to work with.

Amy took very good care of us and our travel needs. Having a 7 month old made it tricky but Amy took the time, even after hours, to help us thru making sure we were all set on our travel day to Cancun Mexico. She was very detail oriented and her follow up is tremendous!
Thank you for helping make our stay in Mexico a relaxing and enjoyable one!
We fully recommend Amy at Cruise and Travel Masters!
Sincerely
David & Meredith

We've used Amy on our last 2 trips to an Iberostar destination, the first one was a corporate event to Punta Cana and we had such a fabulous time we are going back with our kids next year. The second one was CanCun and once again she did not disappoint, Amy is thorough and our travel to and from the resort was simple and painless. We will definitely book upcoming travel events through Amy!