gave excellent recommendations and fast responses

She made our trip effortless. Her attention to the details was excellent so we had no worries...just fun!

Herlene planned an extraordinary trip for three to South Africa in June/July 2022 for us. Her caring, attention to detail, working knowledge of how to navigate tours, accommodations, dining, shopping, places of interest and the general and specific details cadence of the trip were planned with excellence. Herlene made this trip for us. Her attentiveness to every single detail, her provisions, her guidance and consultancy came together, bar none, to be the difference maker to a splendid travel experience. Herlene's ability to orchestrate each detail from tipping to transport, to hotels, to customary tips, to sharing points of interest customized to our preferences, was incredible. Herlene is the consummately professional travel agent in her work while making you feel a part of her family. She treated us like she would family members, going the extra mile time and time again. Thank you Herlene! Thank you Travel Authority!

Very quick to get back to any questions we had. Was very thorough and not afraid to give advise .

Herlene has always provided us with outstanding advice and service, and this trip, our first since the pandemic, was no exception. She offered great suggestions about possible destinations, and her advice about how to handle insurance and flights as the world still deals with COVID was sensible. She went to bat for us when a tour company was reluctant to honor an advertised discount and succeeded in persuading them to give us an even better deal. She also got great flights and airline seats for us.
We have worked with Herlene many times to plan trips, and this experience was absolutely typical; she has taken the trouble to get to know us well enough to be able to recommend tours and accommodations that suit our interests and budget; thanks to her thorough research, we know that we can have confidence in her knowledge of tour companies, airlines, and other providers; and she is always thoughtful and painstaking in her dealings with us.

She is wonderful!

Herlene is awesome! She answers all of our questions promptly and provides us with all the details we need.

We contacted Herlene last minute after a trip fell through and she helped us book elsewhere. We had a party of 12 so this took some work. We couldnt be happier with the result! We would recommend Herlene and Generations Resort to anyone!!

Herlene made our search for our honeymoon destination as easy as possible. She provided multiple options at different places that all provided exactly what we were looking for. Our chosen resort was perfect and made for a perfect honeymoon. I could not believe how simple Herlene made everything, from coordinating our fights, to our shuttles and resort stay. She provided local health and safety information and everything we could possibly need. I highly suggest utilizing her service for any of your travel needs!

She has been great every time we planned a trip.

Herlene is amazing!! Communication is top notch! She has booked 2 trips for me so far and it’s been SO easy! Her rates are better than I can get on my own, and she always gives me several great options to pick from.

Herlene recently helped me in planning a 2-week trip to Hawaii. Particularly with us having never been there before, her services proved invaluable. Everything was perfectly organized, and we had a wonderful vacation!

Our experience with Herlene was top notch. We couldn’t have asked for a better travel agent. When my wife first suggested using a travel agent, I was skeptical at first, but now I can’t picture doing a vacation without you, Herlene. You did an outstanding job at recommending and planning both our honeymoon and my wife's bachelorette party. You made the process extremely easy and found the best deals available for us. Thank you for all of your hard work, help, and timely responses to my many emails and questions. We have already begun to tell our friends about our experience and refer you to them. Please let me know if you need anything from us.

We have been using Herlene as our travel agent for over 15 years! She is expedient in getting information and very detail-oriented. I love that she thinks of things what would not cross our minds and works hard to find us the best financial options for our travel! Would not plan a trip without her!