open, friendly. i felt comfortable and at ease......beautiful smile. an asset to yankee trails

Superb! Simply superb. I wanted to join a cruise three days before departure. Not an easy feat to accomplish. As of now, just hours after the request, I have my invoice and insurance and will get on the cruise express at 7AM three days from now! I had some last minutes questions and Shawna took the time to call me back and set my mind at ease. She is Very professional and personable. Yankee Trails is the Best!

Shawna was very helpful booking my cruise. She knows things about the ship and staterooms than are not on the cruise line website. Yankee Trails also provides transportation to and from NYC.

Great person to deal with for years we have dealt with KELLY until she moved up and Kelly was always great !! I called today and for Shawna I love talking to anyone who knows what you need and are wanting and gets right back to you thanks so much like always. This is are 2nd booked for the month of April for a cruise in a haven on different boats can not wait !!

EXCELLENT AGENT!!!!!
VERY KNOWLEDGEABLE !!
QUICK RESPONSE RE;ANY QUESTIONS YOU MAY HAVE
ALWAYS HAS THE ANSWERS YOU NEED
GREAT PERSONNEL ATTENTION
WE USE HER FOR ALL OF OUR TRIPS!!
NEVER A PROBLEM!!

Excellent. She helped me get the room I want, and the correct free items.
I will use her to book my trips every time!!

Shawna has been a pleasure to work with. Always answering any question we have and making sure our vacation goes as smoothly as possible...

will reccomend you to our friends.

She is an excellent travel agent,. Very helpful

She is the best. When she quotes you a price, it is what you pay and not a penny more. She is very easy to work with and an absolute pleasure. Keep up the good work. You now have us as clients from now on. Thank you for your expertise.

could not have bean better

She has been an awesome Travel Agent

Shawna was excellent at setting up the cruise trip and follow up. This is our 22nd cruise and the easiest to set up.

very effecient, knowledgable, courteous, entire cruise was booked within 20 minuts

We had a cruise cancelled and applied the credit to another cruise. We also booked a second cruise from a different cruise company which also had a credit to be applied. The cruise companies are short staffed and overworked. It takes a long time on hold to have a representative to answer the telephone even for a travel agent on hold. Being so busy, Shawna Garber was always cordial and took the time to address our concerns. Thank you Shawna for the great job you do. She will always be our travel agent.

Shawna Garber is an excellent travel agent. She stays current with the changes that the cruise companies impose on travelers and recommends what is best for her clients. She is NEVER too busy to answer any questions that we have.

She was wonderful in planning our cruise to San Juan and we are now planning two more with her!

My wife and I wanted to book a cruise on short notice and a specific date. Shawna worked very hard for us and she made the process seamless ,easy and very enjoyable.! She is very Shawna is competent, professional and friendly and made the booking process easy and her suggestions were great. In addition she promptly returned our calls regarding any questions we had. Shawna- We Can't wait to book another trip with you!

Third cruise with Shawna, and all have been flawless.

We would like to thank you, for all your assistance in making this cruise happen. All our request were met. The bus is the way to go to the NYC embarkation of this ship. NCL was a fabulous choice.

Shawna is always willing to help and is very flexible in making arrangements

I've been booking travel with Shawna for over 11 years now and have found her information and recommendations to be informative and helpful. I've experienced booking with other agents with friends and family and never had the quality of care that Shawna provides.

Shawna is the best! She’s patient and knowledgeable and takes care of my husband and my travel needs every time.

Shawna always goes the extra mile. She is prompt and always pleasant and handles every single cruise with the best service possible from beginning to end.

Shawna is very friendly and knowledgeable. This my first cruise and she explained all about what I had to do before the trip and answered all my questions. Highly recommend her.

Excellent service and help!

Shawna is a pleasure to work with and so knowledgeable in what she does. Everything was so easy for us. We told Shawna were we would like to go and she took care of all our travel arrangements. She booked our cruise, hotel and transportations. She also explained everything...
I highly recommend to anyone planning a trip to reach out and work with Shawna. She is a wealth of information. My husband and I greatly appreciate her! A big plus we did basically everything through her at Yankee Trails.
Thank you, Shawna!

She was very patient with me trying to get everything I wanted for a cost I could afford!

I just booked a cruise. I've used Yankee Trails for previous cruises. and never had a problem. Booking through Shawna was the easiest experience i've ever had with booking a cruise. She is very knowledgeable and proffesional. I will definitely be booking my future trips through her. Thank you Shawna

My friend and I worked with Shawna to plan an Alaskan cruise with land tour. Unfortunately we ended up in an nationwide airline debacle on the day of our departure. Our flight was delayed and our airline couldn’t accommodate us to get to our destination in time. We didn’t know what else to do but show up at Shawna’s office as soon as they opened that morning. We didn’t have an appointment, but she spent all morning trying to do her best to make it work for us. Sadly we ended up canceling our trip, however she even spent time helping us fill out the paperwork to file a claim for travel insurance, and she tried to find us another cruise. We didn’t end up booking yet, but we will! I would highly recommend Shawna if you are looking to plan your dream vacation because if things end up going wrong, you can rely on her to do everything she can to make things right!

Pleasant, helpful. Enjoy working with Shawna.

Shawna is wonderful. She is the best. Always attentive, responsive, friendly, concerned and professional.

Shawna is caring, listens intently and totally takes control to fulfill all our wants, needs and desires.

She is very attentive to detail and no rush put upon me

Extremely helpful and patient. A pleasure to work with.

She took the time to help me make the best choice for my cruise.
Took my call 10 minutes before closing time and said no worries, happy to help

She’s excellent at being my agent. She always gets back to me in a timely fashion.

Haven't worked with Shawna much but called yesterday with a discrepancy on invoice and she was very, very helpful!

Shawna always takes the time to look for handicap accessible cabins. Time comsuming

Shawna is very professional, courteous and helpful; we enjoy working with her on our annual thrice cruises

So very patient answering my numerous questions.

Shawna is an excellent travel agent. What she says she will do, she does exactly that. Her word is good as gold. She is working on a cruise that the cruise line cancelled almost at the last minute and she is having the cruise line applying the fare to a later cruise. Thank you Shawna.

Shawna was so receptive friendly and really helpful in planning my trip. I stopped in to ask about my booked cruise and then booked another for next year.

Between cancelled cruises with credits due and booking new cruises, Shawna has her hands full. In spite of her added responsibilities, she is very pleasant to talk to when we discuss our options.. We are extremely pleased with her as our new travel agent. Thank you Shawna for your expertise.

Shawna is always willing to help us plan our trips. She always has a smile in her voice and is a pleasure to work with.

Very pleasant, kind and accommodating.

Excellent experience. We are very pleased with the service Shawna provided.