Great Service
Reviewed By G - Grand Forks ND | Traveled to Minot ~ North Dakota ~ USA
I use Austin for his knowable experience and helpfulness when traveling. From first contact Austin listened to my wants and needs and ensured great line of communication from start to finish. I have used his services 4 times now and I personally would not use anyone else. After my trips he contacts me to ensure everything went well. They always do, but his attention to detail is beyond anything I have experienced. I personally am aperitive of Austin, if you are thinking about traveling I would use him
I would recommend this agent to my family and friends
Austin Freng responded:
George,
Thank you for choosing Austin Freng Travel, I am happy that you found such great value in the service that I provided to you and your family during your trips. I look forward to working with you on future travel plans. I am just an email away if you have a destination in mind.
5 of 7 people found this review helpful
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Best honeymoon of our life.
Reviewed By Sam N - Rogers MN | Traveled to Cancun ~ Quintana Roo ~ Mexico
Austin helped me and my wife booked our honeymoon to Cancun Mexico, he was very fast at getting us all of the information that we needed. If you did not know how he works you would think he is in the military due to his attention to detail. We will be using him in the future.
I would recommend this agent to my family and friends
Austin Freng responded:
Sam,
I am so happy that I was able to make this the best honeymoon of our life. I am glad that you had such a great time and I look forward to working with you in the future.
1 of 1 people found this review helpful
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Best family trip we ever had
Reviewed By Austin F - Grand Forks North Dakota | Traveled to Cancun ~ Quintana Roo ~ Mexico
Working with Austin was seamless and stressless. We got everything taken care of fast and had everything finalized 30-days out. His attention to detail is amazing. When he first told us he was going to plan our trip like a military operation he was not kidding. Do yourself a favor and just call him and he will get it done.
I would recommend this agent to my family and friends
Austin Freng responded:
Austin,
Thank you for your kind words. I am happy that you and your family had a great trip. I look forward to working with you in the future.
1 of 1 people found this review helpful
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Professional. Military-level detail.
Reviewed By Daniel A - Grand Forks ND | Traveled to Aberdeen ~ South Dakota ~ USA
I have been continuing to use Austin for booking hotel stays for my staff, you are not going to find anything like him and his military-level detail to make sure that me and my staff are taken care of.
I would recommend this agent to my family and friends
Austin Freng responded:
Daniel,
I am so happy that I have been able to help you and your staff. I look forward to working with you in the future.
3 of 5 people found this review helpful
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Cabo trip
Reviewed By D - EGF, MN | Traveled to Cabo San Lucas ~ Baja California Sur ~ Mexico
Good communication, up to date on destinations, easy to talk too, thrive for the best price!
I would recommend this agent to my family and friends
Austin Freng responded:
Donald,
It was a pleasure working with you and your son on this trip. I am happy to see that I was able to provide you with the service that you were looking for. I look forward to working with you on future bookings.
5 of 9 people found this review helpful
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Unforgettable last vacation
Reviewed By Fran S - Thief River Falls MN | Traveled to Isle of Palms ~ South Carolina ~ USA
Austin demonstrated exceptional dedication in assisting me with planning what may potentially be the final trip I can undertake with my children due to health constraints. He exhibited remarkable friendliness and approachability throughout our interactions. When he likened his approach to planning the trip to that of a military operation, I soon realized the depth of his commitment. Despite the late hour, he devoted two and a half hours to our discussion without any hesitation. Austin's unwavering dedication to facilitating positive outcomes for individuals is truly commendable. He patiently ensured that I comprehended all aspects of the trip.
I would recommend this agent to my family and friends
Austin Freng responded:
Fran,
I am happy I was able to make your last trip such a memorable trip. I wish you the best in the recovery process with your health issues.
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We had a very romantic and fun getaway
Reviewed By Peterson family - Hewitt, MN | Traveled to Orlando ~ Florida ~ USA
Our vacation we booked through Austin was amazing
He had everything covered we didn't need to do anything but just relax. He was very helpful, friendly and always there to answer any questions.
I would recommend this agent to my family and friends
Austin Freng responded:
It was a pleasure working with you on this vacation, and I am glad you had a good time. I look forward to working with you again.
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Great trip will be back again
Reviewed By Ally - Grand Forks ND | Traveled to Cancun ~ Quintana Roo ~ Mexico
He was so fantastic in answering all of my questions
I would recommend this agent to my family and friends
Austin Freng responded:
Thank you for your kind words. I am happy that I was able to answer all of your questions, and I look forward to working with you in the future.
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Best Graduation trip of our lives
Reviewed By Pat H - Fergus Falls MN | Traveled to Fargo ~ North Dakota ~ USA
Austin worked with my daughter and son-in-law for my granddaughter's graduation party weekend. From the first point of contact, Austin's background and expertise helped us have the best trip in a long time and he was able to get our room discounted with the hotel. We will never use anyone else and will refer him to friends and family.
I would recommend this agent to my family and friends
Austin Freng responded:
I am so happy that I was able to make your trip the best one that you had. It is always my goal to make 100% sure that everything is 100% perfect for you as the traveler and I look forward to working with you in the future.
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Best Caribbean Vacation of our lives
Reviewed By Jenn E - Northwood ND | Traveled to Cancun ~ Quintana Roo ~ Mexico
Austin set everything up for our family trip to Cancun, Mexico. He recommended a resort that was spot on for what our family needed!! We had an amazing time and will cherish the memories for a long time to come. He is very focused on the details and making sure things run smoothly. When we ran into a small hiccup with transportation to the airport, he was right on top of it and we didn't have to worry about anything. It is so nice to be able to relax on our vacation and know everything is taken care of. We will continue to use Austin for future trips and recommend him to family and friends. His military-level detail planning is one of the many reasons we come back to him.
I would recommend this agent to my family and friends
Austin Freng responded:
Jennifer, I am so happy that you had a great trip to Mexico It is always my #1 priority to make sure that every trip is planned with military-level detail so that you don't have to worry about a thing. I look forward to booking more of your trips in the future. This company would be nothing without customers like you.
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So much family fun!
Reviewed By Jennifer - Northwood, ND | Traveled to San Diego ~ California ~ USA
Very good experience! Understood exactly what we were looking for and gave us helpful advice for once we are there!!
I would recommend this agent to my family and friends
Austin Freng responded:
Jennifer,
I am glad that I was able to help you on this trip. And I look forward to serving you in the future.
1 of 2 people found this review helpful
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Highly recommend
Reviewed By Gabe M - ND | Traveled to Fargo ~ North Dakota ~ USA
Austin was very fast in getting the hotel room I wanted booked for me and my staff. His attention to detail. Will definitely be using him again.
I would recommend this agent to my family and friends
Austin Freng responded:
Gabe,
I am happy that I was able to get you and your staff the rooms that you wanted. It was a pleasure working with you and I look forward to working with you and your staff in the future.
2 of 5 people found this review helpful
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Planning made simple
Reviewed By MM - Ada, MN | Traveled to Victoria ~ British Columbia ~ Canada
Austin is very detail oriented. He looked at several differentoptions and helped us in finding the very best option.
I would recommend this agent to my family and friends
Austin Freng responded:
Mary,
I am so happy that I was able to help you with your trip. Just remember I am just a phone call away. I look forward to working with you in the future.
2 of 5 people found this review helpful
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Professionalism Quality Responsiveness
Reviewed By Luica R - Miami FL | Traveled to North Dakota ~ USA
I have already planned two trips and I got all of the information at a quick and professional time! Best travel agency I've run into and with amazing deals. I will be planning more trips through this agency again in the future. Thank you for the help! Highly recommended.
I would recommend this agent to my family and friends
Austin Freng responded:
Lucia, I am happy that we were able to help you with your trip and we look forward to working with you in the future.
5 of 13 people found this review helpful
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Disney Trip
Reviewed By Bree - East Grand Forks, MN | Traveled to Florida ~ USA
Nice and friendly.
I would recommend this agent to my family and friends
Austin Freng responded:
Bree. Thank you and I am happy that you had a great trip
6 of 15 people found this review helpful
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