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Carly Heyward

Jacksonville, Florida Travel Agent
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Carly Heyward

Jacksonville, Florida Travel Agent
An independent agent with Cruises & Tours, Unlimited, FL, a Travel Leaders Network Affiliate Agency
39 Reviews | 100% Recommended
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Antarctica


I've personally been to Antarctica twice on two different brands, and I've sent close to 100 people to the polar regions.  It's my favorite place in the world, and I'm well versed in the ins-and-outs of polar adventure travel.  

I will talk with you about your preferences and budget, and I will provide you with options that will align with them!

Related Travel Stories

Antarctica

My Reviews

Rating: 5 39 Reviews | 100% Recommended

So easy and So fun!

Reviewed By Laura - TX | Traveled to Turkey ~ Europe
I have always planned and booked my own vacations: Iceland, Egypt, Spain, Italy, Peru....But I doubt I will again. Carly made everything so easy and stress free! The tour with G Adventures was amazing, but Carly was also booked my hotels for extra time before and after the tour began. This was one of the best vacations ever partially because I didn't have to sweat the details! Thank you Carly!
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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Smooth sailing in Egypt

Reviewed By Liz - US | Traveled to Egypt ~ Africa
I usually book my trips independently, but I knew Egypt would be a tricky one. I meet Carly in the Girls Love Travel Facebook group. Since we are both teachers, we hit it off. She helped me book a 10 day trip through Egypt. She was professional, flexible and easy to work it. I will reach out to her in the future when I feel safe traveling again. Peace, love and travel!
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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SERIOUSLY FABULOUS

Reviewed By Marschel - TN | Traveled to Martinique ~ Caribbean
Carly was amazing from day one!

I originally booked for a different destination in Saint Martin but there were some issues with the resort. Carly personally spent hours on the phone to get things resolved and us transferred to a new resort. Top notch personal attention to details and even made us an itinerary!!

Seriously cannot recommend this lovely soul enough! So helpful and friendly!!!
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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Thoughtful, attentive, and detailed service

Reviewed By Emily - Atlanta | Traveled to Niagara Falls ~ New York ~ USA
Carly has helped us book day tours on trips we already had planned, has helped us book group tours, and helped me find a tour friendly as a solo female traveler.

Each time – her attention to detail, access to “off the beaten path” opportunities – and passion for what she does shows through. The packet received for my Egypt trip was color-coded, and really laid everything out so connections, airport transfers, and key contact details were all clear and taken care of. Traveling is stressful – so being able to just GO! And not stress the details was a lifesaver.
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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Definitely book with Carly

Reviewed By Alice - UK | Traveled to Jordan ~ Middle East
I have travelled with G Adventures a few times before and their customer service has always been great. However, Carly added that extra personal touch. She was available to answer all of my questions whenever i had them and kept me updated on any questions outstanding that were waiting on a G Adventures to answer. This totally kept my mind at ease as i didn’t need to keep on top of anything or chase anybody for answers.

Carly arranged my airport transfers, extra hotel nights, and excursions and this all went smoothly. She sent me all of the vouchers/confirmations that I needed and reminded me of anything I was missing.

The added bonus of booking through Carly is also that she has travelled to so many countries and has a lot of valuable travel experience. This meant that any questions I had whether it was regarding appropriate clothes, packing, the weather, cash vs card/ ATM access, local sim card etc, it was all answered from personal experience which is invaluable!
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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An Amazing Adventure

Reviewed By Karen - WA | Traveled to Morocco ~ Africa
Thank you Carly for booking our trip to Morocco. You were always available to answer our questions and made our adventures go smoothly. We will be reaching out to you again in the future for future adventure bookings.
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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Trip Cancellation-Great Service & Response tim

Reviewed By Velma - China | Traveled to India ~ Central Asia
Due to a family situation I had to cancel my trip to India. Carly was so kind, responsive, and professional. It’s easy to give a nice review when all goes well but the true testament to an agent is when it all goes south. It was so helpful to have her take care of the cancellation process while I was managing a family crisis. I will absolutely work with her again when the world opens back up.
I would recommend this agent to my family and friends
2 of 3 people found this review helpful
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Amazing guidance for an amazing vacation!

Reviewed By Candace - US | Traveled to Bolivia ~ South America
Carly helped me find the perfect trip based on my wants, needs, and timeline. I ended up going to Bolivia with G Adventures. She arranged everything and sent a detailed itinerary with everything I needed. She was always available to answer questions. I had the time of my life on this trip and am so grateful!
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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So helpful!

Reviewed By Eudes - Atlanta | Traveled to Georgia ~ USA
My girlfriend and I went to a wedding in Savannah! Carly was able to find us a hotel near the event that was cheaper than anything I found! She also suggested different things to do in the area. It was a great weekend, with no stress!
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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You need a trip advisor!

Reviewed By Kim - CA | Traveled to Africa
I worked with Carly while booking my trip to 5 different countries in Africa. I am so glad I decided to! At first I thought why do I need her its not like I am organizing the trip all by myself- I was using a company. But I was wrong. There was still a lot of deadlines and small details that needed to be addressed like which countries required visas ahead of time, what vaccines were required etc.

She kept everything super organized which led to much less stress on my part. She even gave me this super organized folder that included extra copies of the itinerary, my flights and packing lists that I know keep as a remembrance of the amazing trip I took. I highly recommend Carly!
I would recommend this agent to my family and friends
1 of 1 people found this review helpful
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Bucket List Trip

Reviewed By Rick - New Bern, North Carolina | Traveled to Barbados ~ Caribbean
Carly was instrumental in the planning and execution of our trip. I haven't traveled abroad in years, and she was a huge help in handling all the finer points.
I would recommend this agent to my family and friends
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I was blown away on this trip

Reviewed By Maria - Montreal, Québec | Traveled to Egypt ~ Africa
She is in everyday professional in dealing with clients and so helpful. This is my second trips with her and she is excellent.
I would recommend this agent to my family and friends
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I was blown away on this trip

Reviewed By Maria - Montreal, Québec | Traveled to Egypt ~ Africa
She is in everyday professional in dealing with clients and so helpful. This is my second trips with her and she is excellent.
I would recommend this agent to my family and friends
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I was blown away on this trip

Reviewed By Maria - Montreal, Québec | Traveled to Egypt ~ Africa
She is in everyday professional in dealing with clients and so helpful. This is my second trips with her and she is excellent.
I would recommend this agent to my family and friends
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Always a good experience!

Reviewed By Teresa - Sumter, SC | Traveled to Caribbean Sea ~ At Sea ~ At Sea
This was the 3rd trip we booked through Carly, and the service was excellent as always! Her attention to detail helps when there is so much information to track and digest. Several times I was able to message her while I was out enjoying our excursions, and she worked behind the scenes to get my issues/requests resolved before I returned. Life saver!
I would recommend this agent to my family and friends
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Bucket list Disney Trip

Reviewed By Kevin - Sandy Springs, Ga | Traveled to Disney
Carly was able to find me a great deal for my bucket list trip to Disney World - Florida on less than a few months notice. She even worked with my specific trip requirements and adjusted to incorporate a late extension. Highly recommend reaching out to her for any travel questions/needs.
I would recommend this agent to my family and friends
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The Wills trip to the bottom of the world

Reviewed By Vivian - Temple, NH | Traveled to Antarctica
Carly has put together an amazing itinerary for our trip on the Atlas cruise to Antarctica. And that was only the beginning! Her knowledge of the stay in Buenos Aires and advice given for places to go, transportation and lodging options, as well as the best suggestions for putting the best trip together given each of our personal circumstances. Best of all, Carly made it her mission to keep after us for necessary feedback when we were dragging our feet probably to the point of sheer craziness!
I would recommend this agent to my family and friends
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Carly is amazing!

Reviewed By CJ - NH | Traveled to Antarctica ~ Antarctica
Carly was an amazing trip planner! She gave us advice on which cruise to book to Antarctica, booked our hotels in Argentina, and gave us a digital itinerary as well as an itinerary booklet that we could refer to when traveling. It was a pleasure to work with her and I'm looking forward to booking with her again!
I would recommend this agent to my family and friends
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Perfect trip!

Reviewed By Adam - Atlanta, Georgia | Traveled to Dominican Republic ~ Caribbean
Carly's attention to detail and personalized approach truly sets her apart. She took the time to understand our preferences and crafted an itinerary that exceeded all expectations. Every recommendation, from accommodations to activities, was spot-on and tailored to our interests.

Throughout the planning process, Carly was incredibly responsive and attentive, addressing any questions or concerns promptly. Her expertise and insider knowledge made us feel confident and excited about our journey.

During our trip, everything flowed seamlessly thanks to Carly's meticulous planning. We were able to relax and enjoy every moment without worrying about any logistics.

In short, if you're looking for a travel agent who genuinely cares about creating unforgettable experiences, look no further than Carly. She's a true professional who goes above and beyond to make dreams a reality. We can't wait to book our next adventure with her!"
I would recommend this agent to my family and friends
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The best in the biz!

Reviewed By Taunia - Ontario, Canada | Traveled to Antarctica
My husband and I typically book our own trips, but when it came to booking our Antarctica adventure, I was getting overwhelmed with the number of options available. This was not going to be a cheap trip, and we wanted to make sure we were getting everything we wanted out of our experience.


Carly made a PowerPoint presentation with all the information we needed (and more) to help us make the right choice. She is efficient, quick to respond to any questions, and always available to for recommendations. We wanted to maximize our time on the continent so it was a no-brainer to go with G Adventures.

Carly even secured our spots in the kayaking and camping program too! Don’t miss out on these!!


I HIGHLY recommend Carly to help you book your next adventure! She’s simply the best!!!

And if you’re planning on going to Antarctica, you need to go with G Adventures!
I would recommend this agent to my family and friends
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Thank you!!

Reviewed By Lindsay - Miami, FL | Traveled to Galapagos Islands ~ Ecuador ~ South America
Thank you for organizing everything for me! My trip went by so smoothly and I had a great time. Can't wait to have your help again for future trips. Happy Holidays.
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Carly was great!

Reviewed By Shelly P - Alberta, Canada | Traveled to Galapagos Islands ~ Ecuador ~ South America
We were looking at travelling to the Galapagos sometime in the next year. Carly let us know when a sale was coming up and booked us with G Adventures. We spent extra time in Ecuador and Carly mailed us out a written itinerary as well as providing an electronic one. She was always available to answer any questions we had and did not apply pressure to book through her. I would highly recommend Carly and her services to anyone looking for help with their travels.
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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ALWAYS a good time

Reviewed By Teresa - NC | Traveled to Belize ~ Central America
I have been on a few trips with Carly, and they are always a good time! Carly has a way of making travelers of all ages and abilities feel welcome, with positive attitude and lively conversation. The few times we had problems or questions, Carly was available to assist with information and/or intervention. Looking forward to the next adventure with Carly!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Carly was awesome!!!

Reviewed By Krista - US | Traveled to Jordan ~ Middle East
Carly helped us book an amazing G Adventures trip to Jordan. She made planning and booking this trip so much easier. In addition to her excellent customer service, she proactively identified where we may need help for bookings outside of the days that were part of our planned tour. It was really reassuring to have her booking our drivers and extra hotels. I would highly recommend using Carly for your next adventure.
I would recommend this agent to my family and friends
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A fabulous trip!

Reviewed By Tatiana - DC | Traveled to Morocco ~ Africa
I had a pleasure of boking my G Adventures Morocco trip with Carly Heyward whom I met online in one of the travel groups. Carly exceed my expectations, she went above and beyond of what I expected from a travel agent. Her customer service focus is unmatched. She was very organized and patient in answering my numerous questions. I was super impressed with Carly’s knowledge, dedication and commitment to meeting the needs of the customer. I would not hesitate to book another tour with Carly, as a matter of fact, I am already looking at booking my next trip. Thank you, Carly, for helping us create the memories of a lifetime!

I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Great Experience with Carly!

Reviewed By Janey - US | Traveled to New Zealand ~ Australia & New Zealand
I’ve booked four G Adventures trips with Carly now and she’s been great to deal with! She’s quick to respond and is sometimes able to get additional freebies depending on the trip. I had a flight issue for one trip and Carly took care of notifying G Adventures of my late arrival and updating my airport transfer. Definitely recommend for a hassle-free experience!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Carly was Super-Helpful

Reviewed By Sarah - US | Traveled to Portugal ~ Europe
Carly helped me figure out how to resolve issues with the trip (that were not her doing). She was incredibly helpful. I will definately work with Carly again!
I would recommend this agent to my family and friends
2 of 4 people found this review helpful
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Well Taken Care of on our Trip of a Lifetime

Reviewed By Chris J - FL | Traveled to Antarctica
Planning a trip like this takes a lot of time and effort. Carly started by making a Zoom presentation to my two traveling companions and I on the various options for Antarctic tours. After understanding what we were looking for, Carly encouraged us to use Quark. What a recommendation!! All aspects of the Quark crew were top notch, from the tour guides to the dining room / kitchen staff to navigation to housekeeping.

It was almost a year between the time we committed to the trip and actually left for it. During that time, Carly was very responsive to questions we had while preparing. Even after the trip, she continues to take care of us, helping me get a refund for one of the services I paid for but didn’t use. I give Carly my top recommendation.
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Carly is amazing!

Reviewed By Justin - Nashville, TN | Traveled to Antarctica
Carly is simply amazing! She helped me book what I thought was a great deal and then Atlas had a sale and she got me a longer trip for cheaper!! Top notch service. Always responsive when I had questions. I’m heading to Israel/Jordan with her help in April and look forward to having her help me explore even more places

Thank you Carly!
Justin
I would recommend this agent to my family and friends
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Bucket List Trip

Reviewed By Nicole - PA | Traveled to Galapagos Islands ~ Ecuador ~ South America
For my 40th birthday, I wanted to check something off my bucket list, so I picked the Galapagos Islands. I had a lot of questions, and Carly quickly and thoroughly responded to each one. She even responded when she was on a trip to Antarctica! Carly ensured that I had airport transfer, information about additional day trips, additional nights for the hotel, and anything else I needed for the trip. She is detail oriented and efficient. If she didn’t have an immediate answer, she quickly found one. I’m excited to work with her in the future!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Perfect trip!

Reviewed By Latoya - Denver | Traveled to Disneyland ~ California ~ USA
My family’s trip to Disney World and Universal Studios was perfect! I especially loved the packet that Carly sent to us; it included our itinerary and our Universal tickets with confirmation codes too. Carly is the best!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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This is my third time

Reviewed By Carly J - FL | Traveled to New Zealand ~ Australia & New Zealand
This is my third time working with Carly, she has been so helpful and thoughtful every time. My first trip, I didn’t know exactly what I wanted, after a few conversations, she was able to send me a list of trips that met my needs and made the decision process easy. After that, it gave me the confidence to be able to make decisions on trips and she was still there every step of the way!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Carly is awesome to work with!!

Reviewed By Samantha D - FL | Traveled to Antarctica
Carly made our trip to Antarctica so easy!! We had no idea where to start when planning a trip to Antarctica. Carly helped laid out all of the options we had and the pros/cons of each. It was great that she had first hand experience in Antarctica and on some of the cruise companies. I would highly recommend her to others!!
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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A perfect trip from start to finish

Reviewed By Mel J - Chicago, IL | Traveled to Antarctica
Carly was instrumental in the planning of our trip to Antarctica. Being such an epic destination, we wanted to make sure we chose the perfect trip, & Carly did as well! She took in everything we were looking for & provided us a fantastic presentation & spreadsheet comparing different trips. She answered all of our questions promptly & provided suggestions & advice.

We couldn’t have planned this trip to go as perfectly as it did without Carly’s help & enthusiasm.
I would recommend this agent to my family and friends
1 of 2 people found this review helpful
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Majestical and magical

Reviewed By Wendy - Encinitas, CA | Traveled to Antarctica
I would like to thank Carly for assisting in making a dream come true. Her attention to detail is greatly appreciated.
I would recommend this agent to my family and friends
1 of 3 people found this review helpful
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Highly Recommended!!!

Reviewed By Chelsea - PA | Traveled to Peru ~ South America
Carly helped me book my family trip to Peru with Intrepid. It was our first time joining a group tour and I was very nervous about how it would all work. Carly gave me expert advice, insights and tips! It definitely helped that she had personal experience travelling to Peru! It was a pleasure working with her and I would not hesitate to book another trip with her in the future!!!
I would recommend this agent to my family and friends
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Amazing Experience

Reviewed By Lindsay - US | Traveled to Peru ~ South America
Carly helped me originally book a trip to South America. However, due to the civil unrest in Peru my trip had to be canceled last minute. Carly was extremely helpful in changing my trip so that I could still go somewhere else without feeling like I missed out on a vacation. Within a few days I was already booked and ready to go to Costa Rica. It was truly an amazing experience and I can’t think Carly enough for all that she’s done for me!
I would recommend this agent to my family and friends
1 of 3 people found this review helpful
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Carly Cares!

Reviewed By Alaina - Atlanta | Traveled to Jamaica ~ Caribbean
Wanted to go to Jamaica for my birthday with a girlfriend and had NO clue where to stay, what we wanted to do or even where to start! Carly took our financial concerns plus our all-inclusive resort request and managed to come back with our dream vacation all within our budget parameters.

Before we left for paradise, she ensured she sent me a customized folder with all the specifications regarding our vacation so we didn’t have to sort through endless emails or stress out about finding answers to questions we had during our trip. There were some slight issues with the hotel accommodations when we arrived but Carly responded within MINUTES of messaging her to try and help us resolve everything! I asked her for a customer service number to call but she insisted on calling them directly on our behalf and made everything better than we could have imagined! HIGHLY recommend using Carly’s services when planning any travel as she is very knowledgeable and proved to be a valuable resource!
I would recommend this agent to my family and friends
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Carly found the PERFECT trip for us!

Reviewed By Colleen - Chicago, IL | Traveled to Antarctica
I happened to meet Carly in a women’s travel Facebook group when I started asking questions about the best photography equipment if I was to go to Antarctica one day… SO GLAD I MET HER! After considering companies online on my own, we turned to Carly to help suggest a trip that would best fit our desires and budget. We were two women in our late twenties and my best friend’s father in his 60s. With Carly’s help, we secured the perfect trip and found reasonable discounts that worked for us.

After securing our trip, Carly was an amazing resource to us as we prepared and packed. I even got a hold of her via Facebook messenger while in Ushuaia when we had an issue with our cab plans. I trust her completely and would happily book with her again and again.

If you are not sure about going to Antarctica. Go! The Drake Passage was amazing if you are in for the ride. The scenery is breathtaking. The wildlife is unmatched.
I would recommend this agent to my family and friends
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My Travel Experience

Places I’ve personally traveled to or destinations I’ve booked for my clients.