We took a trip to Lisbon, Portugal and it was amazing. Our travel agent Amber arranged everything from our tours, airport transportation, hotel, and flights. Provided advice on locations to visit and even tips for departing Lisbon. It removed stress because we didn't have to do anything but show up and enjoy our vacation. I have already told friends and colleagues about Amber. If you want someone that's knowledgeable in traveling, professional, and friendly; then Amber is your new travel agent! You will not be disappointed.

Amber has been our travel agent for years and always does a wonderful job! Our trip plans were seamless and we enjoyed several of Amber's recommendations (including excursions, packages and dining)

She listened to our needs and wants for our family trip, and provided us with great options. She was very personable and saw to EVERY detail needed.

Amber was amazing helping us find a great spring break get away. She went the extra mile by contacting and keeping our transfer to the hotel up to date when our plane to Mexico was delayed.

We recently went on a trip booked by Amber and it was a dream! She was great to work with and made sure we had everything we needed. When flights were delayed, she was right there with us every step of the way in case we needed to reschedule our connection (fortunately we made it right as they were closing the doors!) We would recommend Hayes Travel Group to our family and friends and definitely plan to book a trip with her again in the future. Thanks so much Amber!!

I recently returned from the third trip I booked with Amber. She is always professional, prompt, consistent, and informative.

Amber was great! She listened to our needs and arranged the perfect trip

Amber did a great job of keeping us informed about our trip and changes that occurred along the way.

Amber always goes above and beyond to meet our travel needs. She makes it so easy and takes all the stress away from planning a trip.

Amber is great to work with and is very organized, detail oriented with all questions I had . All around great agent , due to covid we had to change trips and she patiently planned and provided us with the best information. We had a 5 day stay for our Anniversary at The Level in Punta Cana and we would not have could not have asked for a better agent ! Love her!

Amber is wonderful! Every part of our trip was amazing!

Amber was wonderful! Very easy to work with and very knowledgable. She planned a 21 day European vacation for my family. There were plane rides, train rides, private drivers, daily excursions, 7 different hotel and 3 countries!! So well planned and organized. No problems. No stress. My brother also worked with Amber this summer and was very impressed with her service. Five stars!

Amber recommended and planned two fantastic trips for us in Scotland. We toured two castles and received first class transportation. The cost was very reasonable and the information provided was easy to follow. We will definitely utilize Hayes Travel Group again in the near future!

I also book and plan my own vacations. I chose Amber, not for the savings (though she did provide information to help save), but because it took the stress out of planning the trip. My daughter and I went on a second cruise with Royal Caribbean and did not have to worry about flight delays or changes, trying to locate transportation from FLL to Miami, and a nice, convenient hotel in FLL when we landed. I would definitely recommend and book with Amber again.

Amber assisted my husband and I with booking our honeymoon at Disney World. She made the process a breeze. She was able to arrange a great trip within our budget. She made herself available to answer any and all questions that I had and responded promptly. Unfortunately, we were affected by the Delta outage. With that being said, Amber was attentive to us and our situation. She worked towards making sure we were on our way ASAP and checked in with updates. I highly recommend her as a travel agent!

Amber has done a wonderful job planning two vacations for us. She planned a nice getaway for two to Barbados for our anniversary. The resort was quiet but yet elegant on a beautiful beach close to many attractions. Amber also booked a great cruise for the family she had insite on many of the ships' onboard activites and onshore excursions. We recommemd Amber to book your next getaway.

Excellent experience working with Amber from the start of planning our cruise to the very end of it where she made sure we were checked in with the airline 24 hours before return flight.
Her expertise in the travel industry makes her our "go to" for our many many questions.

Amber was great to work with. This was the first cruise we have went on and she planned a great first time trip!!

Amber was a huge help on a trip I took to Romania last summer. I had to adjust my schedule to accommodate both work and leisure and doing so meant I was unable to find a single hotel during the stay with my work agency and would have to move around. Amber jumped in and in no time found me the option to stay the entire length in my preferred hotel, and for a better deal even. It was a real life saver and I would go back to her again and again thanks to her extensive knowledge and quick responsiveness!

We decided on very short notice (10 days out) that we wanted to plan a cruise over the Christmas holiday. We called Amber with a few specifications and she replied back in less then a business day with several options. This was pretty incredible, considering we gave her such short notice! The rooms availability fluctuated hourly with holiday demand and she was able to help us reserve a room that was unavailable to the general internet. She also worked through on night to help us find perfect flights. She gave us a lot of information about the difference cruise lines and made the entire process painless and easy, especially given the tight time frame we gave her! We had such a great experience that we are using her to plan another Christmas trip to Disney this year! Already, she has made this trip as easy as the other. She reserved multiple character meals as well as park attractions. For Disney newbies like us, she has been an absolute blessing while planning this trip as well. Using Amber to book our vacations has been the easiest part of the vacations!

Had previously booked Hawaii vacation with Amber and she did an awesome job. So we decided to take our first cruise and have Amber set everything up for us. Amber asked where we wanted to travel to and gave us some pointers on where to start. We decided on a western Caribbean cruise with Carnival and she took care of all the rest. Was in constant contact with us with deciding what kind of stateroom we wanted and if we wanted early or late dinner time. Amber also recommended we fly in day before because I was going to fly in the same day as cruise departure. This way if something happened with flight we would have time to make other arrangements. She helped us with hotel bookings coming and going and made car reservations to and from airport. The hotel was very nice we got back to hotel after cruise at 9AM and they had a room available. I was worried because check-in was at 4PM. The car service was exceptional the drivers were very nice and courteous. Have recommended Amber to others.

Amber was always available. She went out of her way to help us.....even with the smallest of concerns. Amber answered all of our questions and gave us some very good recommendations about how to handle different situations. We had to call her from overseas and she went out of her way to fulfill a request we had that required assistance on our way home.

We so appreciate all Amber did. We knew she was there for us in every situation.

We highly recommend Amber and hope we have the opportunity to go through Hayes travel group again.

This was the first time that I used a travel agent and I am so glad I did. Amber's recommendations for hotel were spot on. We had the view that she promised and a wonderful hotel. She was always there when we had a question and always had a quick response. I will definitely use Hayes Travel Group when we plan our cruise next year. Thanks Amber for making our anniversary trip, stress free.

We had a wonderful experience booking with Amber. I typically book all of our trips but wanted to make sure nothing was missed. Amber listened to our wants and needs and found us a great location at the El Dorado Seaside Resort and it was perfect. The ocean view infinity pool rooms were super spacious and nice and we loved loved loved it and cannot wait to return.