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Eileen Entin

Trenton, New Jersey Travel Agent
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Eileen Entin

Eileen Entin

Trenton, New Jersey Travel Agent
Diamond Cruise & Travel, LLC, a Internova Travel Group Network affiliate agency
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Bermuda, islands of pink sands and turquise waters
Bermuda, islands of pink sands and turquise waters

My Clients work with me year after year, trip after trip because they understand the value of expertise. They recognize that after sailing on more than 100 cruises around the world, on nearly every cruise line at sea, I've learned a few things that make your vacation smooth, easy, and fun for everyone. With my experience, I can offer guidance that no one else can offer. I thoroughly enjoy recommending a cruise or tour and get a call from my client raving about their phenomenal experience.

One of my favorite destinations is Bermuda. That's where my husband I went on our honeymoon and we returned there by sea and by air more times than I can remember. Their beaches are beautiful, the people are welcoming and friendly and for people in the Northeast, it's easy to sail from NY/NJ. For one of our latest trips, we sailed from London to Bergen, Norway, to the Shetland Islands and Iceland, where we crossed the Arctic Circle and saw the Northern Lights - from the deck of our cruise ship. We then sailed across the Atlantic and ported in Newfoundland, Canada and them disembarked in New York. A number of clients booked the same itinerary after hearing about our experience. In fact, the success of any vacation almost always depends on the experience of the travel agent. We are known for our personal service, in-depth knowledge and follow-through. We care about getting you on the right cruise line, the right ship and to the right destination for your needs. We also manage the process, offer travel insurance and work with the cruise lines in the event of cancellation or other issue. One client was so happy on the ship that she booked two more while onboard. The cruise counselor, it turned out, booked the wrong cabins, didn’t put the deposit on the right reservation (there were 3 cabins) and didn’t cancel their second cruise to Europe when they said they would. On behalf of my client, I called the cruise line, and in 10 minutes had cancelled the Europe cruise, straightened out the deposits and verified the proper reservations for their next cruise. Some people may consider that service but it's just what we do. I want to make sure my clients enjoy traveling as much as I do.

My Reviews

Rating: 4.9 9 Reviews

very informative

Reviewed By Pat&Patti - Fenton, MI | Traveled to
Although my husband and I have taken many vacations, we took our first cruise last fall. Trip was arranged by Eileen who was recommended by dear friends. I found her to be not only helpful but prompt with responses to my many questions. Even more important considering we live in Michigan. Have since booked another cruise through her.
I would recommend this agent to my family and friends
30 of 49 people found this review helpful
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An cruise expert can guide you to ideal cruise vacation

Reviewed By Larry R. - East Windsor, NJ | Traveled to
My wife and I had always wanted to go on a cruise and we weren't really sure which destination, itinerary or cruise line would be best for our trip. With limited vacation time (and money) we were in no position to make a mistake. We'd checked all the cruise line Web sites and they all said basically the same thing. We wanted someone with insiders knowledge to help us out point in the right direction. After talking to some friends, somebody recommended talking to Eileen and Joel at Diamond Cruise and Travel. They own the company and have been on 100 or 150 cruises all over the world. We talked to them personally, they asked a lot of questions to understand the type of vacation we envisioned and then they recommended we sail Royal Caribbean on Freedom of the Seas. They helped us find the right itinerary, the right shore excursions (Mayan ruins hike and the beach in the same day!) and they were soooo patient with all of our rookie questions. They knew every little detail like where to park at the pier, how to handle tipping, what has an extra cost on the ship, what happens when we leave the ship at port and when to get back on the ship, how to avoid getting hustled on the islands. These are experts who've been there and are happy to help. We had a wonderful vacation, we plan to work with Diamond for our next vacation and I can truly say that you just can't get this service and knowledge by booking online, even directly with the cruise lines. They even helped us get free shipboard credit and the bottle of wine was an extra nice touch.
I would recommend this agent to my family and friends
28 of 48 people found this review helpful
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Always willing to help

Reviewed By Linda T. - Rockland County, NY | Traveled to
I've been working with Diamond Cruise & Travel for close to 15 years. They are extremely helpful and easy to reach. Working with them has saved me lots of time and research.
I would recommend this agent to my family and friends
21 of 40 people found this review helpful
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She's made two cruises, and counting, excellent experiences

Reviewed By Carolann M. - Colorado Springs, CO | Traveled to
We've had two excellent cruises, to the Caribbean and Mediterranean/ trans Atlantic and another coming up to South America. Our staterooms were well placed on both previous. Eileen also helped us with excellent transportation in Rome from the airport and to the port. We spent Thanksgiving in Rome and she helped us find a fantastic cooking class to celebrate the day. We wouldn't consider booking a cruise without first talking to Eileen.
I would recommend this agent to my family and friends
20 of 38 people found this review helpful
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Always reliable on very up to date.

Reviewed By Ina - New Jersey | Traveled to
Eileen is always a first choice when I need a travel consultant. I have recommended her to many and they have been very pleased.
I would recommend this agent to my family and friends
18 of 35 people found this review helpful
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Eileen always comes through with the perfect vacation!

Reviewed By Rosemarie - Hamilton, New Jersey | Traveled to
We have planned several vacations with Eileen and have never been disappointed. She listens to what we are looking for and always makes more than one recommendation. I value her opinion since she has first hand experience travelling with these cruiselines. I will continue to plan and make reservations with Eileen for future travels.
I would recommend this agent to my family and friends
16 of 31 people found this review helpful
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She went above and beyond

Reviewed By PJ - NJ | Traveled to
We wanted to be at a hotel near some meetings in the Canary Islands. Eileen couldn't get access to it from her networks, so she called the hotel in Spain to help us! Then she got us exactly what we were looking for in another part of the country. It took her no time to complete what had been very difficult for me to figure out. Plus - everything was perfect!
I would recommend this agent to my family and friends
19 of 41 people found this review helpful
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Quick response

Reviewed By Jenny - Hightstown, NJ | Traveled to
At one time we were traveling a lot and we usually used Eileen's services. Then she was located nearby. It was easy to drop into her office with questions. Now we deal mainly by email and she responds quickly.
I would recommend this agent to my family and friends
23 of 54 people found this review helpful
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Very Attentive and Responsive

Reviewed By Maria - Hightstown, NJ | Traveled to
Ms. Entin made the planning for all of our cruises very easy and pleasant. She is extremely knowledgeable about ships, schedules, cruise lines, etc. We will use her for any of our cruise travels.
I would recommend this agent to my family and friends
19 of 47 people found this review helpful
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