Mid-air on flight

If anyone traveled in the summer of 2022, you know it was crazy busy. Whenever possible, I try to make sure clients have direct or 1-stop flights but, depending on where you are going, that is just not always possible. Direct or 1-stop flights just lessen the chance of a problem happening and you missing a flight.

However, from the Northeast, that is an impossible task to most of the Hawaiian Islands. In the summer of 2022, I had a honeymoon couple traveling to Hawaii and they had 2 stops - one in Newark, NJ and the second in San Francisco. We made sure each stop had a decent layover so that if anything got delayed, we had a cushion. Unfortunately, this couples flight in Newark was extremely delayed and there was no way they were going to make their flight out of San Francisco.

Luckily, I use an itinerary app that this client downloaded on their phone. It kept them updated the whole time they were in Newark (as their gate and departure times changed numerous times). It also allowed them to stay in constant communication with me. I was able to give them continuous assistance and reassurance. When they finally arrived in San Francisco, they knew exactly what to do to and what language to use to get their Hawaii flight rebooked as well as a voucher for a hotel stay since their flight was not until the next day.

Traveling post-Covid requires patience & knowledge and I was glad I was able to give this couple both so that they could relax & enjoy each other, even if their trip wasn't going exactly as planned.

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